Office Assistant 2 - Part Time

Current employees: Please apply through the employee portal to be considered for this opportunity.

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THIS WORK MATTERS!

Join Our Team as a Health Center Quality Office Assistant (Part-Time Benefits Included)

Are you an organized and detail-oriented professional who enjoys creating structure and supporting meaningful work Do you take pride in making sure processes run smoothly and efficiently If so we have a great opportunity for you.

The Multnomah County Health Department is currently hiring a part-time Office Assistant 2 to support the Health Center Quality team. This position includes healthcare benefits such as medical vision and dental coverage a free TriMet bus pass and more.

In this role you will provide critical administrative support that helps improve the quality of care across our health centers. You will coordinate and track client complaints manage our quality management software prepare reports and collaborate with both internal teams and external partners. You will also use your good judgment and organizational skills to help identify areas where we can improve services.

This position is ideal for someone who thrives in a dynamic environment enjoys working with a variety of people and is passionate about making a positive impact in public health. You will be part of a team that values integrity collaboration and continuous improvement.

If you are looking for an opportunity to contribute to your community and grow in your career we encourage you to apply.

As the Health Center Quality Office Assistant you will:

• Manage and track patient complaints from phone calls emails surveys and other sources.

• Coordinate timely responses from clinic leadership and ensure resolution and communication are handled with care and accuracy.

• Use RLDatix software to monitor quality and safety data working with our Business Intelligence team to create reports and identify trends.

• Help support quality improvement initiatives by organizing data preparing presentations and staying informed on key changes that impact how we serve the public.

• Serve as a backup to the Project Manager for our quality software platform including user access and system questions.

• Partner with the Project Manager to become a go-to expert on the RLDatix system providing support and training to clinic staff.
  
  

Why This Role Matters:

Your work directly helps ensure that patients are heard staff are supported and services continually improve. You will play a key part in making sure we respond quickly and thoughtfully to feedback and maintain a high standard of care.

Why Join Us:

• Make a Real Difference: Your work will directly improve patient experience safety and health outcomes in our community.

• Grow With Us: We believe in supporting your professional growth through learning mentorship and advancement opportunities.

• Be Part of a Purpose-Driven Team: You will join a passionate collaborative and equity-focused group that values your voice.

Multnomah County offers an exceptional benefits package including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website.

Our Commitment to Safety Trust and Belonging: Multnomah County is committed to developing nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.

TO QUALIFY:

We will consider any combination of relevant work experience volunteering education and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications review our overview of the selection process page.

Minimum Qualifications/Transferable Skills:

• Equivalent to the completion of the twelfth grade.

• Two (2) years of general office support or customer service experience dealing directly with the public.

Preferred Qualifications/ Transferable Skills: You do not need to have the following preferred qualifications/ transferable skills to qualify. However keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Experience providing professional customer service to diverse communities.

• Training or experience working with data entry databases or Electronic Health Records Systems such as EPIC.

• Previous experience working in a medical or health related environment.

• Exceptional communication skills.

Transferable Skills: Your transferable skills are any skills you have gained through education work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING & EVALUATION:

REQUIRED:

The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

A completed online application.

Attach a Resume demonstrating you meeting minimum qualifications; AND

Attach a Cover Letter that expands on your resume addressing why you are interested in this position and demonstrating how your experience and skill set align with the minimum and preferred qualifications listed.

Note: The application resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the Overview and To Qualify sections of the job announcement. Please be thorough as these materials will be scored and determine your eligibility to advance in this recruitment process.

ADDITIONAL INFORMATION:

Type of Position: This position is eligible for overtime.

Type: Represented

FLSA: Non-Exempt

Location: Gladys McCoy Building - 619 NW 6th Ave Portland OR 97209

Schedule: Anticipated schedule is Monday - Friday 8am - 2pm. Work schedule is flexible/can be a point of negotiation and will be determined by the hiring manager. Routine Telework is available however the incumbent must reside in Oregon or Washington to be eligible for telework.

Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran or protected veteran status genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans Preference: Under Oregon Law qualifying veterans may apply for veterans preference. Review our veterans preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

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