Program Associate, STEP
Program Associate, STEP
Posted on :
01-06-2025
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1 Vacancy
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Job Description
We are looking for a Program Manager Associate who will be responsible for managing programs aimed at reducing seller controllable return rate (SCRR). You will join a high performing learning-oriented analytical team who are motivated to work hard have fun and make history.
As a program manager associate you will be owning relationships with our selling partners and resolve their issues to better seller experience. You will be responsible for working closely with sellers liaison with internal Product & Program teams SPS and account management teams to identify improvement areas to reduce the returns enhancing the seller experience on the Amazon platform.
Key job responsibilities
closely with partner teams to understand the problem areas.
defects in business inputs and proposing processes to find root causes and correct errors.
of program requirements and building consensus with cross functional teams.
root cause and working with internal teams to expedite resolution.
and drive seller impacting operational tickets to resolution.
and analyze seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solution.
dashboards to simplify operations.
8. Knowledge of SQL and/or Excel
About the team
STEP is a seller tiering program that influences guides and rewards sellers to improve customer inputs. It does so by creating a framework to tier seller basis their performance against pre-defined evaluation metrics and rewarding them differentially. Over the last couple of years STEP program has driven improvements across key business metrics such as Cancellation Rate (SCRR) and Late Dispatch Rate that it sought to influence. Voice of Seller (VOS) has been positive and also indicates that sellers leverage STEP to monitor their performance and improve customer experience.
- Bachelors degree
- Bachelors degree in business administration finance economics computer science data science engineering or other related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a program manager associate you will be owning relationships with our selling partners and resolve their issues to better seller experience. You will be responsible for working closely with sellers liaison with internal Product & Program teams SPS and account management teams to identify improvement areas to reduce the returns enhancing the seller experience on the Amazon platform.
Key job responsibilities
closely with partner teams to understand the problem areas.
defects in business inputs and proposing processes to find root causes and correct errors.
of program requirements and building consensus with cross functional teams.
root cause and working with internal teams to expedite resolution.
and drive seller impacting operational tickets to resolution.
and analyze seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solution.
dashboards to simplify operations.
8. Knowledge of SQL and/or Excel
About the team
STEP is a seller tiering program that influences guides and rewards sellers to improve customer inputs. It does so by creating a framework to tier seller basis their performance against pre-defined evaluation metrics and rewarding them differentially. Over the last couple of years STEP program has driven improvements across key business metrics such as Cancellation Rate (SCRR) and Late Dispatch Rate that it sought to influence. Voice of Seller (VOS) has been positive and also indicates that sellers leverage STEP to monitor their performance and improve customer experience.
- Bachelors degree
- Bachelors degree in business administration finance economics computer science data science engineering or other related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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