Service Desk Technician

We are currently looking for a skilled and motivated Service Desk Technician to join our dynamic on site-team in Linkping.

As a Service Desk Technician at Verisure you will serve as the initial point of contact for users seeking technical assistance. You will be responsible for providing support for a variety of IT-related issues ensuring that our clients receive prompt and effective solutions. Your role will encompass troubleshooting hardware and software problems managing user accounts and maintaining comprehensive IT documentation. On top of support you will also work with supporting innovative projects that span multiple areas and help leverage your on-site presence.

You will be part of the team responsible for our Internal Service Desk. The team consists of 18 members in 8 different countries and you will have a close collaboration across the teams. Your work will be done on site in Linkping but will support users spanning all our countries.

Key Responsibilities:

• Respond to client inquiries and provide technical support.

• Diagnose and resolve hardware and software issues including operating systems applications and network problems.

• Manage user accounts including password resets and access permissions.

• Document and track all support requests and resolutions in our ticketing system.

• Collaborate with other IT team members to escalate and resolve complex issues.

• Use available resources to resolve incidents (people tools and processes)

• Assist with the setup and configuration of new hardware and software.

• Provide training and guidance to clients on the use of IT systems and applications
  
  

Qualifications:

• Proven experience as a Service Desk Technician or in a similar IT support role.

• Strong knowledge of Windows and Mac operating systems as well as common software applications.

• Familiarity with network troubleshooting and basic network concepts.

• Excellent problem-solving skills and attention to detail.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Fluency in both English and Swedish.
  
  

Competencies:

• Strong analytical skills and business acumen

• Successful team player

• Energy contributor entrepreneurial spirit of creating ideas

• Ability to foster a cooperative environment for a wide variety of sources including senior leadership customers vendors and other departments

• Strong oral and written communicator

• High EQ and ability to build effective working relationships consulting mindset

• Can engage directly at various levels delivering on project management within a global multinational organization

• Strong client/stakeholder engagement problem solving and project management skills

• Strong process and organizational skills

• Structured thinker and doer

• Resourceful and tenacious - ability to work autonomously with little oversight driven and show initiative.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A supportive and collaborative work environment.

• The opportunity to work with cutting-edge technology and innovative solutions.

Strong fit with our Company DNA

Passionate in Everything We Do: Our people have a sense of energy that is unmistakable one that drives us to delight our customers and focus on creating impact quickly.

Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable focused and operate with discipline.

Always Innovating: We believe that Innovation can be big or small; its a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.

Winning as a Team: Our people know that by leveraging one anothers strengths investing in and developing our teams capability and by collaborating well we will win.

With Trust & Responsibility: Operating with integrity is core to our success. We are humble honest and value deep mastery and expertise. We do the right thing always.