Service Desk Analyst
Service Desk Analyst
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Job Description
- Casual role flexible hours
- Primarily based in our Sydney CBD office with some flexibility to work remotely
- Work for the worlds largest humanitarian organisation
About us
Australian Red Cross is part of the worlds largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.
About the role
Reporting to the IT Service Desk Manager you will provide the first level of support to Red Cross people; ensuring all customer requests for service are recorded resolved and managed in accordance with agreed SLAs to minimise service disruptions to the organisation. Requests for service are received directly via phone as well as being logged via web and email services.
You will prioritise incidents and service requests efficiently and effectively to ensure accurate solutions and positive customer experiences.
What you will bring
- Exceptional customer service and telephone communication skills.
- Proven experience supporting MS windows environment and hands-on experience in Microsoft Intune and Autopilot capable of deploying images efficiently as part of device provisioning.
- Strong skills in troubleshooting meeting room technology and coordinating with vendors to resolve technical issues.
- Ability to work autonomously is a must.
- Highly developedinterpersonal skills; including liaising with people from diverse backgrounds.
- Proven ability to communicate technical issues clearly and effectively to non-technical people.
- Strong attention to detail is essential; as are organisational and time management skills.
- Relevant tertiary or technical qualifications and ITIL Certification is highly desirable.
Benefits that act for you while you act for humanity
Financial wellbeing:In addition to your salary you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15900 for living expenses (such as rent groceries utility bills); up to $2650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
Health & Wellbeing:You can tap into specialist advice for nutrition sleep resilience and mindfulness. And access guided meditation and other wellbeing programs.
Career development:Access to ongoing learning training and development courses.
Further information
This role is covered by the Social Community Home Care and Disability Services Award - Level 3. Salary from $76372.40 superannuation access to salary packaging.
For additional enquiries please email at emailprotected for a confidential discussion.
Applications close: Sunday 3rd August 2025.
Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier.
While we appreciate all interest in our organisation we wont engage with or accept candidates from agencies or consulting firms on this occasion
Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.
Job Ref# 12718
Other details
- Job familyTechnology
- Job functionIndividual Contributor
- Pay typeHourly
Required Experience:
IC
Employment Type
Part-Time
