Senior IT Analyst
Senior IT Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
City/State
Virginia Beach VAWork Shift
First (Days)Overview:
Sentara Health is looking for a Senior IT analyst to join our team !
The Senior IT Analyst is responsible for the day-to-day support maintenance and optimization of video conferencing systems and associated IT infrastructure across the enterprise.
This role involves working directly with vendors to troubleshoot and support newly installed systems at Sentara Park and and enterprise communication networks within the Sentara environment
The analyst will also provide cross-functional support for any network-related communication issues.
Key Responsibilities:
Provide technical support and troubleshooting for video conferencing and voice communication systems
Coordinate with vendors to support new system installations and resolve issues
Manage software upgrades enhancements and patches
Conduct workflow assessments and evaluate system optimization opportunities
Document test plans results and issue resolution
Participate in change incident and service request management
Communicate system updates and enhancements to stakeholders
Provide on-call support for communication-related application issues
Support small projects and contribute to cross-functional implementation planning
Education
5 years of relevant experience with a degree
7 years of relevant experience without a degree
Certification/Licensure
- No specific certification or licensure requirements
Experience
Background in video conferencing telecom systems or enterprise communication networks
Strong troubleshooting and vendor coordination experience
Ability to work independently with limited supervision
Experience supporting large multi-location enterprises preferred.
Preferred:
- Experience supporting video/voice systems in a healthcare or similar regulated environment
- Familiarity with communication infrastructure tools used across Sentara
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission to improve health every day this is a tobacco-free environment.
For positions that are available as remote work Sentara Health employs associates in the following states:
Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.
Required Experience:
Senior IC
Employment Type
Full-Time
