Senior Service Delivery Manager
Senior Service Delivery Manager
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Job Description
Senior Service Delivery Manager
Australia (remote)
Altera Digital Health
About Us
Altera is a company committed to growth and development for its work force. We have a brilliant opportunity in the Managed Services Business Unit for an experienced Service Delivery Manager to join our growing team. The Delivery Manager will get to build relationships and drive projects forward to ensure on time delivery across the APAC region. Click apply now to find out more about our company and this opportunity!
What can we Offer you
- Excellent benefits including private medical
- Competitive salary per market rate
- Flexible working home/ office
- Structured career progression
Job Responsibilities
- Provide effective and efficient functional and technical services which meet the needs and requirements of the client hospitals or health systems.
- Assists in account profitability to meet revenue and margin requirements set at the corporate level.
- Effective management of the client relationship and resolution of client issues.
- Continuous risk identification and appropriate escalation.
- Responsible for making recommendations regarding risk mitigation and process improvement.
- Ensures infrastructure architecture standards maximize efficiency and support platform compatibility.
- Consistent efforts to deliver quality solutions as per agreed scope.
- Customer focus and close alignment with the customers business objectives.
- Take complete ownership for the assigned task and timely inform the progress of the project/task to all stakeholders.
- Work under the direction of the Manager to provide application solutions for assigned business areas.
- Possess functional knowledge of assigned application technology.
Role Requirements
- This is a functional and technical role and experience running complex projects will be advantageous.
- Healthcare experience is beneficial.
- Experience in information technology delivery management
- Practical experience in providing technical support and maintenance.
- This is an exciting opportunity within Altera and would look for someone passionate and enthusiastic about delivery management.
- PMP and/or Prince 2 qualification would be an advantage.
- This role will require 20% travel domestic and international.
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race color religion age national origin ancestry ethnicity gender gender identity gender expression sexual orientation marital status veteran status disability genetic information citizenship status or membership in any other group protected by local law.
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Required Experience:
Manager
Employment Type
Full Time
