FLEX Senior Manager - Quality Performance Improvement
FLEX Senior Manager - Quality Performance Improvement
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Job Description
The FLEX Senior Manager Performance Improvement involves leading and coordinating project aimed at enhancing guest experience across all tiers of the organization serving as the primary contact for stakeholders. The role will review research and analyze existing tools and resources for stakeholders to assess the effectiveness and utilization by properties across all brands in the US & Canada. The role will focus on ways to increase guest service performance improvement and drive Intent to Recommend (ITR). The Senior Manager will make recommendations and prioritize decisions that will be implemented to align with strategic priorities that drive results. This role requires strong analytical skills effective communication and the ability to translate complex data into strategic actions.
CANDIDATE PROFILE
Education and Experience
Required
4-year bachelors degree from an accredited university in Business Administration Hotel and Restaurant Management or related major
3 years of business management experience within hotel operations real estate airlines or similar field.
- Experience with and demonstrated ability to compile and analyze data to identify targeted focus area to achieve results
Preferred
Hospitality or lodging operations experience or knowledge of hotel operations across all departments
Ability to innovate and articulate new concepts clearly and in a compelling way
Negotiating influencing and problem resolution skills
CORE WORK ACTIVITIES
Act as point of contact and lead for all project-related deliverables and socialize work with core stakeholders
Independently conduct discussions with key stakeholders including tools and playbooks developers project managers training coordinators and end users to develop understanding of landscape of ITR tools and trainings
Document catalog of ITR tools and trainings
Assess usability and priority of ITR tools and trainings for each brand tier
Develop a roadmap for implementing ITR solutions in each brand tier
Conduct quantitative analysis to assess priority markets to test solutions
Assess impact of solutions through quantitative analysis
Gather and analyze data on existing tools and resources available to drive performance improvements
Assess internal data and performance metrics to identify operational strengths and weaknesses
Translate research of tools into insights and possible action plans
Prepare visualization from findings that support decision-making
Support and prioritize initiatives based on data-backed evaluations/research
Assess stakeholder needs and creatively approach solutions
Communicate results make recommendations and implement decisions to influence appropriate course of action
Ability to travel up to 50% of the time
The pay range for this position is $47.35 to $65.63 per hour.
Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.
FLEX opportunities offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid for candidates within a commuting distance to Bethesda MD; candidates outside of commuting distance to Bethesda MD will be considered for Remote positions.
The application deadline for this position is 14 days after the date of this posting May 29 2025.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Senior Manager
Employment Type
Full-Time
