Claims Manager - Brisbane
Claims Manager - Brisbane
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Job Description
Claims Manager - Brisbane
Job No: 676127
Brisbane - Inner Suburbs & CBD Brisbane - Outer Suburbs
Permanent Full Time
Insurance Home Insurance
Pay Band 2
Step Into a Career That Matters Become a Claims Manager at Suncorp
Ready to make a meaningful impact while building a rewarding career Join Suncorp Group as a Claims Manager and help customers through their toughest moments turning challenges into confident new beginnings.
Were on the lookout for a passionate and people-focused professional to join our high-performing team full-time and permanently starting Monday 7 July 2025. This role offers flexible hybrid working balancing time between our collaborative office environment and the comfort of your home.
Why Choose Suncorp
At Suncorp we do more than provide insurance we build futures and protect what matters. Our Claims teams are the heart of that mission delivering real help with real empathy at the times our customers need it most. Join us and become part of a purpose-driven organisation that empowers its people celebrates individuality and supports professional growth.
What Youll Be Doing
As a Claims Manager youll take ownership of a home claims portfolio and guide customers from first contact to final resolution. Youll:
- Be the trusted voice and main point of contact for customers following loss or damage
- Provide case management for new and existing property claims
- Liaise with assessors and vendors to keep costs on track and claims moving
- Explain policy entitlements and demystify the claims and repair process
- Deliver empathetic transparent and proactive communication throughout the claim
- Achieve key performance and service metrics aligned with business goals
What Youll Bring
Were looking for someone who combines people skills with professionalism. Youll thrive if you bring:
- Genuine compassion and a calm customer-first approach
- Excellent communication skills with the ability to simplify complex issues and build rapport
- Proficiency in digital systems and written communication
- Great time management attention to detail and problem-solving skills
- Resilience and adaptability in a fast-paced ever-evolving environment
- Prior experience in claims or insurance is great but not essential if youre the right fit
What Youll Need to Work from Home
To ensure a smooth hybrid working experience youll need:
- A quiet professional space with an ergonomic setup
- A reliable internet connection landline or VoIP phone line dual monitors and mouse
- Suncorp will provide you with a laptop on your first day
What We Offer You
Suncorp offers a competitive salary and a suite of benefits designed to support your career wellbeing and lifestyle:
- Salary $76400 (inclusive of Super) Performance Based Incentives
- Employee Discounts Access exclusive deals with 400 top Aussie retailers
- Insurance Savings Enjoy special pricing across Suncorp brands including AAMI GIO Shannons Apia & more
- Career Development Study support and upskilling programs to help you grow
- Parental Leave 20 weeks paid leave for eligible primary carers
- Health & Wellness Discounts on private health insurance and gym memberships
Note: Benefits may vary depending on your role and location. Learn more here.
Our Culture: Powered by Purpose
For over 100 years Suncorp has led with purpose caring for people doing whats right and being courageous in the face of change. Were focused on innovation inclusion and performance and we bring those values to life every day through our work.
We embrace diversity and value the unique perspectives our people bring. Even if you dont check every box we encourage you to apply you could be exactly who were looking for.
Ready to Chase the Sun
Dont just build a career build a future. Apply online today and take the next step with Suncorp.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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Employment Type
Full-Time
