Manager, Web Operations, Salt Lake City, UT
Manager, Web Operations, Salt Lake City, UT
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$ 91800 - 151400
1 Vacancy
Job Description
If youre passionate about building a better future for individuals communities and our countryand youre committed to working hard to play your part in building that futureconsider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online competency-based degree programs WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century one that has received praise from academic industry government and media leaders. Whatever your role working for WGU gives you a part to play in helping students graduate creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Job Description
Essential Functions and Responsibilities:
Act as the internal champion for the visitors to our websites understand their goals and focus on ways to serve them better.
Support content managers and creative partners with innovative ways to launch campaigns through website distribution.
Inspire and Develop team members to achieve university and team goals.
Work with cross-functional partners across teams to identify ways to reach goals supported through the website.
Lead team of web specialists and supervisors.
Define the content strategy for web and strive for clear and concise content campaigns across applicable digital touch points.
Constantly monitor site performance to define enhancements that will improve performance toward goal achievement.
Create processes that ensure timely and accurate updates of content on site.
Strive for continual innovation in the operation and functionality of web tools.
Continual collaboration with conversion team to appropriately test changes and measure success.
Knowledge Skill and Abilities:
Versatile: Able to take on multiple projects in varying domains while leading through regular change.
Enthusiastic: Ambassador for web operations innovation and the students that we serve.
Customer/User Focus: Curious about how visitors to the website think/what they want and how to best serve them.
Learner: Passionate about partnering with researchers and SMEs to gain empathy for different audiences and produce solutions for the business.
Agility: Thrive in a fast-moving position that uses light-weight process to create impact.
Qualifications
Minimum Qualifications:
Bachelors degree
5 years of experience in managing website operations
Understanding of web platforms (Content Management Systems Forms A/B Testing Solutions Databases Analytics etc.)
5 years of experience in web operations data analysis
Prior experience leading people may be substituted for experience leading large cross-functional or multi-departmental projects
Preferred Qualifications:
Experience with AEM and Adobe Analytics a plus
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Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical dental vision telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual flexible paid sick time with no need for accrual 11 paid holidays and other paid leaves including up to 12 weeks of parental leave.How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
Required Experience:
Manager
Employment Type
Full-Time
