Associate Director, NPS Experience Design
Associate Director, NPS Experience Design
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$ 132300 - 245700
1 Vacancy
Job Description
Job Description Summary
The location for this role is East Hanover NJ. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager.Job Description
The Associate Director NPS Experience Design is responsible for implementing co-creation initiatives that shape patient support experiences along the entire service journey. This role will drive collaborative design efforts by engaging patients practices and internal teams to help develop innovative patient-centric micro experiences. The Associate Director will lever-age co-creation methodologies and data-driven insights to create experiences that improve access engagement and outcomes in patient support programs.
The ideal candidate has experience in translating end user feedback into actionable plans to optimize experiences. Successful candidates will have a strong background in advisory board facilitation with high emphasis on designing experiences with key internal and external stakeholders that simplify & modernize patient support programs. The role assumes experience working closely with external & internal stakeholders across functions in a typical large pharma environment.
Your responsibilities will include but are not limited to:
Plans and executes co-creation sessions partnering with team of strategists and designers to build exercises iterate on prototyped concepts run design validation tests and to integrate feedback into the design of programs for copay free goods clinical services onboarding and adherence.
Executes a framework for iterative testing piloting and scaling of patient support experiences that are practical user-friendly and impactful. Validates capability design with end users to refine prototyped concepts for launch
Partners with the NPS Service Strategy & Standards Platform and Content teams to integrate end user feedback and real-world experiences into patient support service design and aligned capabilities and experiences
Maintains a library of design feedback and prototyped concepts to serve as feeder inspiration for future program design
Collaborates with service strategists product managers developers content owners and vendors to test and bring patient-facing solutions to life
Executes efforts to assess the experience engaging with Novartis Patient Support partnering with IDS to design measurement frameworks to optimize design
Partners with IDS to gain data-driven insights to inform program design decisions and to define and track key experience metrics (e.g. satisfaction engagement and other outcomes) to measure the impact of co-created solutions
Partners with IDS on qualitative and quantitative research including patient feedback operational data and industry benchmarks to inform service and capabilities decision-making
Works within ethical and compliance policies to support a diverse and inclusive environment adheres to Novartis policies and procedures relevant state and federal laws and regulations and ensures that others around them do the same
What youll bring to the role:
Required Experience:
Bachelors degree required in disciplines relevant to healthcare pharmaceuticals patient services and marketing strategy. Advanced degree (Masters or beyond) preferred
Minimum 6 years experience in big Pharma or biopharma commercial functions for consumer-packaged goods consumer marketing in healthcare or 10 years of combined experience across biopharma consulting pharma and health ecosystem with a record of increasing responsibility
Strategic design/services design experience or degree in both design and health related field preferred
Strong understanding of medical legal regulatory and compliance environment and ability to work collaboratively
Strong understanding of insights and competitive intelligence requirements for new product and indication launches
Change management and project management experience
Experience in the coordination of teams with diverse skill sets (e.g. technical clinical operations etc.) and the execution of large scale multi-disciplinary projects
Strong unstructured problem-solving skills and ability to work effectively without a blueprint
Strong interpersonal skills to effectively convey management needs to colleagues and functions throughout the company
Novartis Compensation and Benefit Summary:
The pay range for this position at commencement of employment is expected to be between $132300.00 and $245700.00 per year; however while salary ranges are effective from 1/1/24 through 12/31/24 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a sign-on bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion sex national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position please send an e-mail to or call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Salary Range
$132300.00 - $245700.00Skills Desired
Agility Cross-Functional Collaboration Customer Engagement Customer Experience Customer Insights Data Analytics Data Strategy Digital Marketing Marketing Strategy Media Campaigns Product Marketing Stakeholder Engagement Stakeholder Management Waterfall ModelRequired Experience:
Director
Employment Type
Full-Time
