Commercial Operations Analyst- Sales Operations
Commercial Operations Analyst- Sales Operations
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1 Vacancy
Job Description
Join Axon and be a Force for Good.
At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.
Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Axon is seeking a Commercial Operations Analyst to support our Sales Finance and Customer Success teams as well as our customers. You will fulfill the mission-critical function of executing post-contract amendments to support our customers post-sales experience. In this role you will be responsible for gaining a deep understanding of our customers contractual arrangements purchasing history and determining the best course of action to drive the desired. You will primarily work in Salesforce CPQ while heavily leveraging Excel Sigma Computing reporting Microsoft Dynamics 365 ERP and other tools to ensure a high level of accuracy and comprehensive results. You will present amendment solutions to internal stakeholders and our customers that are in accordance with ASC 606 and all company policies.
In this position you will develop a detailed understanding of Axons Quote-to-Cash process by building amendment quotes that ensure accurate fulfillment and invoicing of contracts to deliver a world class customer experience. At the same time you will be developing best practices to efficiently execute post-sale contract changes.
This position reports to the Commercial Operations Manager. In addition to working daily with our Customer Success and Sales teams you will partner with our Commercial Controllership Accounts Receivable and Ordering teams.
What Youll Do
Location: Hybrid from Scottsdale Boston Seattle Atlanta Denver San Francisco Sterling VA or Washington D.C.
Reports to: Commercial Operations Manager
- Become a Subject Matter Expert in a diverse array of innovative products and develop an extensive understanding of Axon products and bundles
- Research customer contracts reconcile customer invoicing activity and provide detailed explanations to internal stakeholders with the objective of resolving customer queries and potential contract disputes
- Own the end-to-end contract adjustment process from customer outreach to final resolution working cross-functionally to identify the appropriate resolution and providing guidance to customer-facing teams on how to articulate the nature and impact of any contract modifications to the customer
- Lead calls with customers to understand their requests and propose solutions based upon you expert understand of Axons systems revenue requirements and what the customer needs
- Ensure that post-contract invoicing and fulfillment events are properly reflected in Axons internal systems to ensure prospective changes are captured accurately across the term of the contract
- Work closely with our business partners across Commercial Controllership Order Processing and Accounts Receivable to ensure data is processed in our systems timely and accurately
- Other projects and ad hoc responsibilities that may arise
What You Bring
- Bachelors Degree or equivalent experience
- 3-5 years experience in sales operations quoting pricing or commercial finance role.
- Ability to research and organize financial data in a simple format that can be easily explained
- Finance oriented professional with an excellent attention to detail
- CRM platform experience (CPQ preferred)
- Demonstrated experience in Microsoft Excel including Pivot tables vlookups sum-ifs and data formatting
- Clear and concise written & verbal communication
- Time & deadline management
- Strong analytical skills
- Teamwork & collaboration-oriented
- Able to take initiative ownership and be proactive in their daily work
- Comfortable with conflict resolution & persuasion
- Should have a service mentality
- Able to work in a fast-paced environment
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical Dental Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Required Experience:
IC
Employment Type
Full Time
