IT Support Technician
IT Support Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Function:
Provide primary technical support to the Stephens College community in response to end-user helpdesk calls and service requests.
Responsibilities:
- Serve as primary Helpdesk contact for Stephens College community which encompasses the residential campus as well as distance and online.
- Troubleshoot hardware and software problems with faculty staff and students in office classroom and lab environments.
- Manage student faculty and staff systems credentials and access levels.
- Assist with documenting procedures and the creation of a knowledge base.
- Schedule and implement the use of equipment such as faculty computers staff computers and student lab computers.
- Observe and advise students with a diagnosis and possible solutions to problems on their equipment if brought in.
- Install and assist in maintaining toner inventory and submit printer help requests to vendors as needed.
- Provide training and support for a wide range of hardware: Windows and Mac Desktop and Laptops Printers Copiers Scanners WiFi Phones Tablets etc.
- Provide training and support for a wide range of software: Windows Mac OS Canvas Microsoft 365 etc.
- Provide training and support for various audio video meetings and classroom systems: Zoom MS Teams room video conferencing equipment PA Systems etc.
- Perform general office duties phone support and clerical tasks.
- Be available for evening and weekend support as needed.
Education & Skills:
- Associate degree in information systems computer science or a related field with a technical emphasis (OR) equivalent work experience/certifications
- Strong interpersonal communication skills
- Experience with installation maintenance support and troubleshooting of personal computers printers software and other computer systems.
Founded in 1833 Stephens College is the second-oldest womens college in the United States dedicated to providing innovative experiential and career-focused education across various disciplines. Located in Columbia Missouri Stephens College continues to be a leader in womens education fostering a community where students are empowered to lead innovate and excel. The college also provides flexible co-educational masters degrees and certificates for working professionals and is home to a co-educational Conservatory for the Performing Arts.
Ranked (over and over again) as one of the best college towns in America Columbia Missouri is home to 36000 college students and 118000 residents. Columbia conveniently located approximately 100 miles from both Kansas City and St. Louis has it all: big-time college sports film music and arts festivals a high-energy arts community amazing recreation and a great downtown with lots of places to eat shop snack and check out the latest bands. The Columbia community offers outstanding health care options as well as excellent educational opportunities for every level of student (including our own Childrens School).
Be a part of this amazing community of innovative thinkers doers and dreamers.
Stephens is an Equal Opportunity Employer and will recruit and employ qualified personnel without regard to race color religion sex sexual orientation national origin age disability or status as a veteran.
Required Experience:
IC
Employment Type
Full-Time
