Engineering Support Technician
Engineering Support Technician
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Salary Not Disclosed
1 Vacancy
Job Description
As the Engineering Support Technician you will provide technical and process support to the Engineering team and collaborate across departments to assist with training coordination product launches equipment troubleshooting and continuous improvement initiatives. This role will involve hands-on work with documentation process mapping and support systems such as Salesforce and IT ticketing tools.
Responsibilities
Provide support for the Training Coordinator during product launches and other general training activities
Create documents and Work Instructions as needed
Provide feedback and participate in IT/T ticketing process
Assist with new product releases and process/product changes
Investigate and provide technical support for Salesforce cases
Perform facility tours and orientations
Provide technical support for process-related issues and solutions
Actively contribute to Continuous Improvement initiatives in Operations
Follow up with actions from Gemba findings
Maintain MSDS documentation and ensure adherence to Health Canada database requirements
Support equipment maintenance and manufacturing functions
Provide basic computer troubleshooting and production equipment support
Deliver basic training for employees when required
Support any other tasks as assigned by management
Travel Requirements
Yes (occasional)
More about you:
Secondary education or equivalent required
1 year in a related technical role
Technical experience in assembly or troubleshooting preferred
Strong organizational skills and detail orientation
Good verbal communication and interpersonal skills
Ability to work independently and with minimal supervision
Comfortable using MS Office and documenting process updates
Fluent in English; knowledge of French or additional languages is a plus
Knowledge of SAP and Salesforce is an asset
Strong critical thinking and problem-solving skills
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Dont meet all the criteria If youre willing to go allin and learn wed love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app telegram carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact
What we offer:
- Exciting and challenging work environment
- Collaborative culture
- Opportunities for continuous self-improvement
- Opportunities for flexible hybrid model work environment
- A company that values diversity and inclusion
- Rich benefits plan including wellness benefit paramedical (massage therapist naturopath etc.) and competitive compensation including variable component and employer match on pension contributions
- Mentorship program and career development plans
Sonova Canada is now a certified Great Place to Work May 2024- May 2025.
How we work:
At Sonova we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guaranteeevery person equal treatment in regard to employment and opportunity for employment regardless of a candidates ethnic or national origin religion sexual orientation or marital status gender genetic identity age disability or any other legally protected status.
Required Experience:
IC
Employment Type
Full Time
