IT Support Analyst - Radiology
IT Support Analyst - Radiology
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Job Description
The University of Iowa Health Care Department of Radiology is seeking a Research IT Support Analyst.To provide direct support consultation and guidance to physicians and research support staff requesting clinical images for research purposes. Assist in training users and identifying technical solutions. Support daily operations and assist with technology planning to maximize user and organizational effectiveness.
Duties Include:
- Provide direct support consultation and guidance to physicians and research support staff requesting clinical images for research purposes.
- Manage the Radiology research system for clinical image requests for research purposes.
- Monitor and review research requests for clinical images.
- Support research related PACS projects
- Assist end users across the enterprise with image viewing processing orders from providers for external Radiology studies and requests for Radiology studies from outside facilities.
- Handle first level troubleshooting for Radiology research computer system issues.
- Troubleshoot and answer questions related to the functionality and use of a variety of computer systems used in Radiology.
Assist in training Radiologists and Residents on using Radiology PACS dictation system and other computer systems.
Supervision received:
- General supervision is received from Radiology Systems Administrator
Supervision exercised:
- Functional supervision may be exercised over support staff
The information contained herein is not intended to be an exhaustive list of all responsibilities required of individuals performing this job.
University of Iowa Health Care recognized as one of the best hospitals in the United Statesis Iowas only comprehensive academic medical center and a regional referral center. Each day more than 12000 employees students and volunteers work together to provide safe quality health care and excellent service for our patients. Simply stated our mission is: Changing Medicine. Changing Lives.
Percent of Time:100%
Schedule: Monday to Friday; 0830-1700 with rotating holidays.
Benefits Highlights:
- Regular salaried in Iowa City Iowa
- This position is eligible forhybrid work (combination of on campus and remote) within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy work arrangements will be reviewed annually and must comply with theremote work program and related policiesandemployee travel policy when working at a remote location.
- Fringe benefit package including paid vacation; sick leave; health dental life and disability insurance options; and generous employer contributions into retirement plans
For more information about Why IowaClickhere
Education Required
Experience Requirements
6 months or more of related customer service experience in a health care setting. Superior written verbal and interpersonal communication skills. Exceptional attention to detail and demonstrated ability to prioritize multi-task and quickly change focus. Demonstrated ability to handle complex situations with minimal supervision. Proficient in computer software applications (Excel MS Word OneNote).
Desirable Qualifications
Experience identifying opportunities for improvement making recommendations and suggestions to improve workflows. Self-motivated with initiative to seek out additional responsibilities tasks and projects. Research Experience. Technical Programming Experience. EPIC Experience. Knowledge of University of Iowa Policies and Procedures.
Application Process:
To be considered applicants must upload a resume and a cover letter(under submission relevant materials)that clearly address how they meet the listed required and desired qualifications of this position.
Job openings are posted for a minimum of 7 calendar days or until position is filled. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check.
For additional questions please contact Kimberly Wiley at
Required Experience:
IC
Employment Type
Full Time
