Child Support Enforcement Worker
Child Support Enforcement Worker
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1 Vacancy
Job Description
The work we do matters!
Hiring Agency:
Health & Human Services - Agency 25
Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed job is posted as open until closed):
Job Description:
Under general supervision a Child Support Enforcement Worker reviews applications establishes paper and computer case records. Establishes and enforces paternity and court orders for child support and medical support using legal and administrative processes. Obtains financial information from parties to calculate child support guidelines; drafts legal documents under the direction of an attorney; performs related work as required.
You have the passion; we have the opportunities lets make a difference for Nebraskans.
The Child Support Enforcement Worker:
- Manages an assigned child support caseload and demonstrate critical thinking skills required to complete tasks independently.
- Requires a person that can independently analyze a variety of case situations to determine appropriate establishment enforcement and intergovernmental actions.
- Communicates on the phone with customers that may be reluctant to establish or pay support orders.
- Requires a personality that can be tactful and empathetic under stressful or difficult situations.
- Communicates with a variety of in and out of state agencies including: federal/state partners attorneys clerks of the court and related entities to achieve the goals of the child support program.
- Ability to multi-task in a busy work environment while maintaining a high level of confidentiality accuracy and efficiency.
- Ability to work with detailed information with minimal mistakes.
- Positive attitude with ability to perform at a consistently high level in a fast-paced environment.
- Must be a hard worker with predictable and reliable attendance.
- Examples of Work Interviews noncustodial parent delinquent in child support obtains financial information and explains the legal basis and remedies for collection of current and delinquent child support.
- Drafts under the direction of an attorney petitions to establish paternity and/or an equitable order for support and obtains the clients signature.
- Drafts under the direction of an attorney stipulations and voluntary wage assignments for the non-custodial parents signature so additional money can be obtained to purge delinquencies.
- Drafts under the direction of an attorney garnishments contempt actions and withhold and transmit to enforce support obligations from uncooperative noncustodial parents.
- Under the direction of an attorney negotiates and enters into agreements with noncustodial parents for additional monies to purge delinquencies.
- Files after the attorneys approval all legal documents with the appropriate Clerk of the District Court and monitors the timeframes for legal service completion of interrogatories and answers by the noncustodial parent to ensure timely progression of the case through the court system.
- Personally interviews clients on sensitive matters involving a child born out-of-wedlock to obtain information which may be used in court to establish paternity to explain the legal process of establishing paternity and/or an order for support and the basis for completion of legal documents.
- Schedules genetic testing to establish paternity witnesses the procedure for the legal chain of evidence and identifies the alleged/noncustodial parent and client for the court.
- Files the petition with the Clerk of the District Court schedules a hearing date and monitors the petition to ensure that it is served on the alleged/noncustodial parent and/or the alleged/noncustodial parent answers the petition to ensure statutory timeframes are met.
- Researches and verifies at the request of another state noncustodial parent information by reviewing legal documents for correctness and accuracy to ensure filings are appropriate to establish/collect support for another state.
- Monitors payments and initiates administrative enforcement actions (i.e. Income Withholding License Suspension Administrative Attachment).
- File with the Clerk of the District Court to establish an order for support to register a foreign support order or enter to pursue income withholding.
Hiring Rate: $18.626 per hour - non-exempt
Work Schedule - Monday - Friday; 8:00 AM - 5:00 PM
Dress Attire: Business Casual
Requirements / Qualifications
Minimum Qualifications:Two years of work experience in a health and /or human services field or 24 semester hours of post high school education in behavior sciences public/business administration social sciences or closely related field. OR Any combination of education and experience that equates to two years in human services behavioral sciences public/business administration social sciences or a closely related field; experience with computer software programs.
Preferred Qualifications:
- One or more years of experience working in the child support program.
- One or more years of experience using CHARTS system.
- One or more years of experience using N-FOCUS system.
- One or more years of experience analyzing interpreting and applying regulations for decision making.
- Bilingual preferred.
Knowledge Skills and Abilities
Knowledge of: all agency child support programs policies procedures and requirements child support statutes; child support court rules regarding timeliness of case actions; paralegal functions; the Aid to Dependent Children program; office procedures including the organization of data and using computer systems programs; the uniqueness of families children and their cultural diversity; community resources and how to access them; interagency collaboration; confidentiality and guidelines for the release of information.
Skill in: the techniques of interviewing for collecting customer information gaining rapport and assessing customer needs; providing customer service; analyzing facts and evidence to recommend appropriate legal or administrative action; using time management and organizational tools; reviewing and evaluating information in relation to general guidelines and specific criteria.
Ability to: communicate effectively with customers and/or reticent or hostile individuals from a variety of socio/economic cultural and educational backgrounds; conduct in-depth interviews to gather sensitive and personal information and identify needs; apply problem solving techniques to a variety of different circumstances in order to provide appropriate services; interpret and apply program rules and regulations with a high degree of accuracy; calculate solutions to mathematical problems involving addition subtraction multiplication division fractions decimals and percentages; organize and manage work flow prioritize and multitask; write clear concise and non-judgmental narratives and other material; explain and describe agency programs policies procedures and requirements to individuals; work in teams in order to meet or exceed their goals; meet timelines with a level of accuracy integrity professionalism customer service and motivation; work in fast paced environment with minimal supervision; network with other professionals; maintain confidentiality and abide by all acceptable standards in safeguarding information.
Benefits
We offer a comprehensive package of pay benefits paid time off retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position agency and employment status. For more information on benefits please visit: Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity inclusion and belonging. We recruit hire train and promote in all job classifications and at all levels without regard to race color religion sex. age national origin disability marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.
Employment Type
Full-Time
