Digital Experience Manager (226579)
Digital Experience Manager (226579)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Requisition ID: 226579
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.
Join a purpose-driven winning team committed to results in an inclusive and high-performing culture.
The Digital Experience Manager will be tasked with collaborating with others to inform develop launch and report on key initiatives that drive Primacy and make it Easy to do business with us. As part of developing and implementing pivotal projects to improve Sales and Service the successful candidate will be responsible for maintaining and building Scotiabank-owned web properties with a focus on continuous improvement to support best-in-class client experiences. This position reports directly to the Senior Manager Strategic Initiatives Commerce.
Is this role right for you In this role you will:
- Champion a customer-focused culture and drive impact and value to the business through understanding customer journeys across digital channels providing an optimal experience for our customers and prospects and seamless paths to conversion.
- Lead and manage the creation planning and delivery of various web initiatives analyze their effectiveness and continue optimizing and improving customer experience.
- Build strong relationships with stakeholders to influence the planning management and optimization of all content across our public websites
- Lead the Digital Commerce channel strategy in support of Scotiabanks goals and objectives. Focus on a seamless customer experience for both new and existing Scotiabank customers create and manage the roadmap of tactics and milestones that will accelerate growth.
- Identify key Digital Commerce opportunities and support the accelerated development of our channel performance. Actively monitor digital performance and identify innovative opportunities to support annual goals. Share findings with stakeholders to align on future opportunities.
- Analyze site data and user behaviour to understand the customer and improve the customer experience through site optimization.
- Use competitive landscape knowledge or industry trends to develop innovative experiences that would support the business and brand and differentiate Scotiabank from other financial institutions.
- Partner with stakeholders to define and lead personalization opportunities to drive incremental value to the business.
- Build A/B tests and personalized experiences in partnership with digital analytics marketing UX content writers and audience managers aimed to enhance overall customer experience improve relevancy and increase digital sales.
- Consistently monitor analyze optimize and maintain site health (quality assurance accessibility and SEO) across all web pages in their portfolio.
- Actively pursue effective and efficient operations of respective areas in accordance with Scotiabanks Values its Code of Conduct and the Global Sales Principles while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational compliance AML/ATF/sanctions and conduct risk.
- Champion a high-performance environment and contribute to an inclusive work environment.
- Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.
Do you have the skills that will enable you to succeed in this role
- Minimum 4 years of relevant experience in the eCommerce space. Experience in the financial industry is a plus
- Experience using marketing technology Content Management Systems (Adobe Experience Manager preferred) and web testing and personalization software (i.e. Adobe Target)
- Experience utilizing web analytics platforms to develop data-driven channel strategies (Adobe Analytics preferred)
- Solid understanding of translating business strategy into digital experience through of mix of personalization and A/B testing
- Proven experience leading strategies and roadmaps of tactics that deliver on business goals and objectives
- Experience in identifying opportunities to bring efficiencies into existing processes
- Ability to look at the bigger picture with a solid understanding of the customer journey
- Deep knowledge of the impact of web content and SEO to drive optimizations and increase website traffic and user engagement
- Excellent communication relationship management and stakeholder management skills
- Strong presentation and storytelling skills comfortable speaking in front of peers senior leadership and internal and external stakeholders
- Experience in front-end using HTML JavaScript and CSS is preferred
- Experience using Project Management software (such as JIRA Confluence or WorkFront) is preferred
- Ability to ensure website content has a consistent look and feel and is formatted to established standards
- Ability to manage multiple projects in a fast-paced deadline-driven environment changing focus and priority as needed
- Practical experience with Agile development methodologies
- French language skills written and verbal are an asset
Whats in it for you
- Diversity Equity Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential respected for who they are and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities ethnicity race age ability & veterans.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
- Remote-friendly work environment will provide you with the flexibility to perform at your best.
- Upskilling through online courses cross-functional development opportunities and tuition assistance.
- Competitive Rewards program including bonus flexible vacation personal sick days and benefits will start on day one.
- Dynamic Office - Fully equipped gym showers games room bowling alley micro market free tea & coffee universal washrooms wellness rooms and lots of space for team collaboration.
- Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons contests cooking with friends Humans of Digital and much more!
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Required Experience:
Manager
Employment Type
Full Time
