Client Experience Officer
Client Experience Officer
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Job Description
Were thrilled to be opening our brand new clinic in Bruce ACT and are looking for a dedicated Client Experience Officer to join our this key front-facing role youll provide exceptional administration support to participants allied health clinicians and leaders across #AAA.
This is a full-time fixed-term position (38 hours per week) with working hours from 8:00am to 5:00pm Monday to Friday until March 2026. There is potential for extension beyond this date.
Responsibilities will include:
- Client Experience Create a welcoming environment by greeting and farewelling clients answering calls responding to emails and processing referrals.
- Participant Liaison Coordinate NDIS plans service agreements and funding while maintaining strong relationships with participants and their families.
- Scheduling Support Assist clinicians with managing their schedules in alignment with KPIs.
- Compliance Management Maintain accurate documentation and ensure confidential information is stored according to policies.
- Clinic Maintenance Perform daily housekeeping to uphold a clean safe and professional clinic environment.
Whats in it for you
As you support many we support you. We offer:
- Investing in you Professional support connecting you with leaders across the group to help maximise your potential.
- Excellent remuneration Industry leading salary salary packaging car allowance laptop smartphone purchased leave.
- Looking after you Discounted private health insurance free counselling through our EAP Travel club deals fitness passport just to name a few.
- Passionate and uplifting culture You will be part of a purpose and values driven team focused on delivering outstanding service to NDIS participants.
Qualifications :
About you:
- You bring energy enthusiasm and initiative to every interaction.
- Youre empathetic and passionate about working with a vulnerable community.
- Youre customer focused with a strong commitment to delivering excellent service.
- Youre skilled at building trusting relationships with both internal and external stakeholders.
- You thrive under pressure with strong time management skills and the ability to meet tight deadlines.
- You have previous experience in customer service or an administrative role.
- Experience in the NDIS or disability sector is desirable but not essential.
The successful applicant must hold a current NDIS Worker Screening Check (completed required modules) a valid ACT Working with Vulnerable People Check a Police Clearance and a First Aid Certificate (desirable but not essential).
Additional Information :
Click on the Apply button OR contact Amie Gargan on 0 or via LinkedIn are welcome here.
Our fast-growing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
