Customer Success Manager (m/f/d)
Customer Success Manager (m/f/d)
Posted on :
30-05-2025
Employer Active
1 Vacancy
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Job Description
Welcome at much. Consulting! We are a fast-growing international consultancy with a focus on business IT & ERP systems providing the perfect solutions for customers in many different industries. You seek a professional and ambitious work environment but without the usual rigid structures & hierarchies Look no further!
Become part of an international team of creative problem solvers!
Tasks
- Be part of our Support hub and help the development of the department
- Propose solutions and guide clients through our managed services options and support the sales process
- Support the continuous development of the department by identifying process improvements and client feedback for better service delivery
- Stay up to date with our service offerings and proactively promote them to clients as their needs evolve
- Collaborate closely with the operational teams to ensure client issues are addressed effectively and efficiently
- Monitor and manage incoming requests and tickets
Requirements
- Technical course or a relevant university degree with at least 2 years of work experience
- Strong interest in IT software and digitalisation
- At least 2 years of experience in customer success or account management
- Proactive and sales-driven mindset is a plus
- Excellent written and verbal communication skills with a talent for building strong and meaningful client relationships
- Flexibility to work on different projects across functions teams and industries
- Friendly and open personality that enjoys working with customers
- Fluent in English (C2) and proficient in German (B2 or higher)
Benefits
- Real impact: with us nothing is set in stone - you are free to shape company processes and contribute your own ideas
- Innovative work culture: look forward to short flexible decision-making paths and lean processes
- Flexible working hours: we believe in a true work-life balance without the Consulting industry-typical 80-hour weeks
- Competitive salary: you will receive an expected total compensation range between 18.000 and 25.000 / year
- Plenty of additional benefits: annual bonus top insurance self-learning budget state-of-the-art equipment - we value our employees & do our best to show it
Employment Type
Full Time
Key Skills
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