IT Delivery Center Head India

The ideal candidate will be an exceptional people leader with strong business acumen and business transformation capabilities. This role is critical to reimagine service delivery building transversal technology capabilities enabling innovation and aligning IT with broader business objectives.

The successful candidate will spearhead cultural organizational and operational changes evolving the IT Delivery Centre into a value-driven organization.

This is as well a hands-on leadership role requiring deep operational oversight efficient resource management and a strong focus on service excellence and compliance. The position will report to the Global Head of IT Delivery Centres and be a key member of a global network of delivery hubs.

Key Responsibilities:

1. Strategic Transformation & Vision

• Define the GCCs strategic value proposition aligning capabilities with enterprise-wide business and technology goals.
• Lead transformation efforts across people processes technology and culture.

1. Stakeholder Management

• Act as the primary liaison between the GCC and global business and technology stakeholders.
• Build strategic partnerships across business units to ensure the GCC delivers measurable business impact.
• Define and manage delivery of services ensuring that all SLAs are met and proactively identify opportunities to expand the scope of internal services.

1. People Leadership & Talent Management:

• Lead mentor and inspire a diverse team of senior leaders managers and associates fostering a high-performance collaborative culture.
• Manage talent acquisition training and retention strategies building a skilled workforce aligned with the defined strategy.
• Cultivate employee engagement promote a positive organizational culture and create a high level of employee satisfaction and commitment.

1. Innovation & Continuous Improvement

• Drive automation standardization and agile/DevOps practices.
• Leverage emerging technologies (AI/ML cloud data platforms) to build digital capabilities enhance efficiency accelerate delivery and optimize IT operations.
• Establish innovation hubs and incubators within the GCC and scale-up diffusion of innovation through Centers of Excellence (CoEs) for key technologies and processes.

1. Performance & Risk Management

• Define monitor and reports KPIs to measure success agility and value creation.
• Ensure operational excellence quality assurance compliance and security standards.
• Oversee resource allocation workforce planning and capacity management to optimize operations and meet internal client demands.
• Promote alternative delivery channels to promote sustainable internal / external competition
• Drive operational excellence in talent acquisition primary lever to sustain the existing IT Delivery Centre model

      6. Financial & Budget Management:

• Develop and manage the annual budget for the delivery centre ensuring that financial targets are met.
• Monitor financial performance manage costs align benefits with Eurofins market positioning implement frugality initiatives without compromising quality or timelines.

      7. Compliance Risk & Governance:

• Ensure adherence to local and global regulatory requirements including labor laws data privacy and industry-specific standards.
• Lead risk management efforts implementing strategies for business continuity and mitigation of operational risks.
• Ensure alignment with other Eurofins entities inclusive the National Service Centres in shared initiatives and compliance efforts.

Qualifications :

To perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge skill or ability required.

• 10-12 years of experience in senior management roles with proven track record of successful GCC establishment and a strong background in people management general administration and operations management.
• Strong expertise in business transformation and change management.
• Experience in talent acquisition and the India IT talent market.
• Excellent People Management skills with a strong commitment to customer service excellence.
• Strong knowledge of software development processes.
• Experience of setting adhering to and achieving/exceeding SLAs.
• Should be flexible to work in the different time zone to support the priority stakeholders across different geographies.

Education/Experience:

• Bachelors or Masters degree in Computer Science or Information Technology or Business Administration or Operations Management.

Desired Attributes:

• A hands-on leader with the ability to manage both strategic execution and daily operations.
• A people-first approach focused on employee development engagement and retention.
• Ability to thrive in a fast-paced dynamic environment and manage multiple priorities with efficiency.
• Action-oriented and able to turn strategic plans into measurable outcomes through detailed execution.
• Strong focus on operational efficiency and process improvement.
• Strong analytical background

Remote Work :

No

Employment Type :

Full-time