Technical Account Manager
Technical Account Manager
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Job Description
The world has fundamentally changed. We are growing from 400 employees into the next phase of our journey and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical hyper-organized fanatical about seeing things through to completion service-oriented and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.
Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (Vista) General Catalyst JPMC American Express HSBC and Ericsson Ventures.
Position Overview
The Professional Services team at Menlo helps customers properly deploy their Menlo solution. A Technical Account Manager at Menlo is a senior technical individual contributor remoting or traveling to customer sites to assist in proper design deployment and managing the assigned major accounts post-deployment.
In the deployment role you will be a key field resource working hand-in-hand with the deployment team partners and customers to provide deployment advisory services to ensure proper design configuration resiliency and overall best practices are followed.
In the account management role you will play a major part in the post-sales process. Expertise in the technical elements of the product and clarity of instruction are important competencies in this position. Success in this role will be demonstrated through improvements in the generation of sales leads and retention of clients.
Responsibilities
Understand the customer requirements and deliverables and create a comprehensive Statement of Work (SOW)
Build and maintain strong relationships with our customers driving high customer satisfaction and retention
Present the Menlo cloud security assessments to Customers
Create and deliver detailed and professional-level documentation
Understand System integration with SSO Azure AD Proxies Cloud API VMs & Firewalls and integrate with Menlo
Create test plans and implement the solutions
Self-Manage Project and deliver services on-time
Deliver the admin training documentation and deliver hands-on training to the Customer
Working closely with customers and their Technical Team
Train customers to use products effectively
Provide developers with customers feedback to help identify potential new features or products and continuously improve the services
Report on product performance
Identify solutions to reduce support costs
Liaise with the sales department to win new business and increase sales
Manage and communicate with CIO/CTO/CISO
Job Requirements
6 years of prior work experience in similar positions (e.g. Solutions Architect Sales Engineer Technical Marketing Engineer Professional Service Consultant Technical Account Manager Customer Success Manager or a Support Engineer).
Strong relationship building and management skills
Excellent problem solver via collaboration and running sessions to come up with new innovative ideas.
Strong communication (written and verbal) and presentation skills both internally and externally
Excellent organizational skills
Willingness to listen learn and incorporate other ideas into all aspects of the job.
MDM Cloud APIs Strong Networking concepts Network Architecture Experience Load Balancing Technologies and SIEM
Excellent knowledge and prior experience selling network security technologies including but not limited to: Web Proxies/Secure Web Gateways NG Firewalls SSL/IPSec SSO DLP CASB gateways and Load Balancer
Professional experience architecting and operating solutions built on AWS and GCP
Experience with Hypervisors: VMware KVM Nutanix Hyper-V etc.
Working knowledge of authentication systems such as LDAP SSO SAML Azure AD/Entra ID and MS Active Directory/ADFS
Familiarity with TCP/IP SSL IPSec HTTP/HTTPS DNS SMTP SSH protocols
Versatile with using various operating systems including Windows Mac and GNU/Ubuntu
Hands-on knowledge with system and network troubleshooting using tools such as ps top strace Wireshark tcpdump traceroute and MTR
Experience with writing Bash script for making automation
Industry certifications such as CCNA CISSP or CCSP is a bonus.
Ability to travel to partner sites conferences and other related events as required.
MSGL-I4
Why Menlo
Our culture is collaborative inclusive and fun! We have five core values: Stay Aligned Get It Done Customer Empathy Think Creatively and Help Each Other Out. We believe in open communication supporting new ideas and sharing a mutual mindset of what were aiming to achieve together. There are tremendous opportunities to take initiative implement new ideas and have a hand in building a legacy.
All qualified applicants will receive consideration for employment without regard to race sex color religion sexual orientation gender identity national origin protected veteran status or on the basis of disability.
TO ALL AGENCIES: Please no phone calls or emails to any employee of Menlo Security outside of the Talent organization. Menlo Securitys policy is to only accept resumes from agencies via Ashby (ATS). Agencies must have a valid services agreement executed and must have been assigned by the Talent team to a specific requisition. Any resume submitted outside of this process will be deemed the sole property of Menlo Security. In the event a candidate submitted outside of this policy is hired no fee or payment will be paid.
Required Experience:
Manager
Employment Type
Full-Time
