Technical Service Representative

DentalEZ has an exciting technical customer service opportunity where you will support new technology for the dental industry! Enjoy a low stress career and feel valued daily in a role offering great pay and benefits weekends off and advancement opportunities with a top manufacturing company.

DentalEZ is seeking a Technical Customer Service Representative to join our team. This position can be located at either our Manufacturing Plant in Bay Minette AL or in our customer service office in Spearfish SD.

If you have customer service experience and any maintenance mechanical electrical or related background this is an opportunity you need to explore!

This position is focused on our Utility products including air compressors and vacuum pumps. Our Technical Service Representatives are responsible for providing technical support to dealer service technicians dental practitioners DentalEZ Sales colleagues and internal associates via phone email Video calls and chat.

Whats in it for you

• Competitive Compensation
• Great Benefits: Including health dental vision 401(k) with match PTO flexible spending account life insurance long and short-term disability AD&D employee assistance program other optional insurance plans and more!
• Advancement: There is a lot of opportunity to move up within the entire organization!
• Consistent Schedule: This is a day shift only role Monday to Friday.
• Company Culture: Every employee is highly valued and able to make real change within the organization. At DentalEZ you can guarantee that you will be heard.
• Work Atmosphere: DentalEZ offers a very collaborative work environment. You will enjoy supporting a variety of clients and working with all departments throughout the company.

Job responsibilities:

• The Technical Service Representative spends the majority of their time in an office setting providing technical assistance to customers over the telephone.
• Field requests from customers for product support. e. installation instruction troubleshooting part number information product configurations compatibility via an automated call distribution system (call center) and other digital media.
• Train dealer technicians sales reps and internal associates.
• Document customer interaction details electronically in database.
• Manage stakeholder communication from initiation through resolution. This may include partnering with internal departments to acquire information assign action items communicate lessons learned and incorporate preventative actions in the future.
• Initiate Quality Alerts and participate in problem resolution.
• Occasional travel may be required to provide on-site product support or training.
• Serve as customer advocate.
• Represent the department in meetings projects and working groups.
• Compile product history call history and other information as requested.
• Maintain accurate product information in Technical Support files.
• Implement ECOs (Engineering Change Orders) for the department.
• Support the order fulfillment/return processes as needed.
• Prompt regular attendance is required.

More About You:

Technical Services affords you the opportunity to resolve a large majority of our customers concerns through telephone interaction and online exchanges. Having a deep understanding of our product lines is obtained through an immersive on-the-job training program. Prior to that here are the educational and professional skills that ensure you are successful in this role.

• 2 year degree in biomedical electrical engineering mechanical engineering or related technical field or equivalent experience.
• Training and experience should include training in electrical mechanical pneumatic and plumbing disciplines along with the use of complicated schematics.
• 3 years experience in troubleshooting repair maintenance of equipment with mechanical characteristics similar to dental equipment such as medical devices medical capital equipment or other medical grade equipment containing pumps motors and electronics.
• Experience providing excellent telephone and/or field product support.
• 2 years of experience conducting training in small groups.
• Ability to effectively troubleshoot dental equipment with customers and others over the phone and through other digital communication modes to determine cause and resolution.
• Public (small group) speaking.

About the Company:

DentalEZ produces dental operatory systems including cabinets patient chairs and delivery equipment used in the dental office. This doctor and patient-friendly equipment creates an ergonomically sound hygienic and organized work environment.

Qualified applicants will receive consideration for employment without regard to race color religion sex gender national origin disability or protected veteran status or any other status protected by law.

If you are interested in applying for employment with DentalEZ and need assistance or an accommodation to use our website please contact us by email or phone.

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