Manager, Post Sales Systems Engineering
Manager, Post Sales Systems Engineering
Posted on :
30-05-2025
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1 Vacancy
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Job Description
About the role:
Samsara Technologies India Private Limiteds Business Systems team is growing and we are seeking a Bengaluru-based Manager Post Sales Systems Engineering to drive our expansion into India and supervise and govern our current GTMS ecosystem. Reporting to the Director of Post Sales Systems this role will require strong execution skills advanced influencing and communication skills and deep business acumen.
The successful candidate will work closely with the Customer Support Customer Experience Customer Success Sales Finance Legal and Business Technology teams to enable our business partners with world class technology solutions and support the post sales customer journey.
This is a hybrid position requiring 3 days per week in our Bengaluru office and 2 days working remotely open to candidates based in India. Relocation assistance will not be provided for this role.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely.
- You are the architect of your own career: If you put in the work this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development countless opportunities to experiment and master your craft in a hyper growth environment.
- Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ambitious ideas for our customers.
- You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
In this role you will:
- Team Leadership & Development:
- Build lead mentor and scale a high-performing Post-Sales Systems Engineering team in Bengaluru.
- Foster a culture of collaboration innovation accountability and excellence embedding Samsaras cultural principles within the India-based engineering team.
- Oversee resource allocation performance management and professional development for your engineering team.
- Post-Sales Systems Strategy & Technical Execution:
- Contribute to defining and executing the technical strategy for Post-Sales systems (e.g. Customer Support Success Experience platforms) collaborating with leadership to align with global business objectives and the customer journey.
- Support the design development implementation and continuous improvement of robust and scalable solutions for post-sales functions by working closely with technical Subject Matter Experts (SMEs) and business partners.
- Drive the evolution and optimization of our customer-facing post-sales systems ensuring they meet the needs of a rapidly growing business.
- Engineering & Operational Excellence:
- Establish govern and continuously enhance engineering best practices coding standards development lifecycles and system performance for the Post-Sales Systems Engineering team.
- Oversee critical operational processes including incident management Root Cause Analysis (RCA) problem resolution and release management for post-sales systems.
- Cross-Functional Collaboration & Stakeholder Management:
- Collaborate effectively with global stakeholders across technology and business to define requirements deliver impactful technology solutions and ensure clear communication and alignment.
- Drive cross-functional initiatives and foster a shared vision for post-sales systems by leveraging strong influencing and communication skills.
- System & Vendor Management:
- Oversee the technical aspects of vendor relationships for post-sales technologies ensuring top-notch tools and services.
- Establish track and report on key performance indicators (KPIs) for post-sales systems and engineering team delivery.
- Ensure all post-sales systems and engineering practices adhere to industry standards legal requirements and security best practices.
- Contribute to budget planning and management for post-sales systems engineering initiatives.
- Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices.
- Hire develop and lead an inclusive engaged and high performing team.
Minimum requirements for the role:
- Bachelors degree in Computer Science Information Technology Engineering or a related field; Masters degree is a plus.
- Overall 10 years and 3 years of experience in engineering leadership or management roles preferably with a focus on developing and supporting Post-Sales systems (e.g. Customer Support platforms like Salesforce Service Cloud Zendesk; Customer Success platforms like Gainsight; and related CRM functionalities for post-sales operations).
- Proven experience in building scaling and managing engineering teams preferably with experience establishing teams in India.
- Strong technical background with hands-on experience in systems design software development integrations and database technologies relevant to enterprise business systems.
- 3 years of technical expertise with a Service CRM particularly Salesforce Service Cloud Contact Center as a Service (CCaaS) platforms integration technologies (e.g. Workato Zapier APIs middleware) and relevant coding languages (e.g. Python JavaScript Apex).
- Experience in managing operations for business-critical systems driving system stability and promoting operational excellence through engineering solutions.
- Deep business acumen exceptional strategic thinking and problem-solving skills with the ability to translate complex business requirements from post-sales functions into scalable technical solutions.
- Advanced influencing interpersonal communication and collaboration skills with a strong executive presence and proven experience working effectively with global cross-functional teams.
- A strong customer-centric mindset with a passion for delivering value and an excellent customer experience through technology.
- Experience with Agile/Scrum methodologies and modern software development practices.
#LI-Hybrid
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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