Reservations Agent - Part Time
Reservations Agent - Part Time
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Job Description
Reporting to our Reservations Supervisor your responsibilities will include:
- Handling all incoming reservations enquiries via email or phone taking opportunities to up-sell hotel services and maximise revenue opportunities
- Providing passionate knowledgeable and friendly service to external and internal guests
- Ensuring special requests are communicated to relevant Departments to ensure they are actioned appropriately and in a timely manner
- Responding to all reservations emails in a timely manner ensuring that accurate information is recorded in the reservations system
Qualifications :
- Experience in a customer service role with the ability use product knowledge to enhance the service experience and to solve problems
- Previous employment in a Reservations or Guest Service Agent role would be an advantage
- Prior experience working with RMS Opera or a related system is an advantage however training can be provided for the right candidate
- Excellent written and verbal communication skills fluency in English
- Attention to detail and the ability to manage multiple tasks and priorities
Additional Information :
At Accor we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture global Accor and partner discounts including accommodation and dining career progression learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand. Become a Heartist and work in an environment where we encourage you to bring your real self to work unleash your creativity and have fun!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Accor - Careers - Our Philosophy
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
