Hardware Support Engineer

The Hardware Support Services team is growing. We were born in Kirkland WA. Six years ago we expanded into Dublin Ireland and we are now excited to be expanding into a new region: Sydney Australia.  

Our team is responsible for the maintenance and hardware break/fix support in our data centers production GCC and Lab environments. We strive for high availability scalability and performance of all hardware.

• A minimum of 2 years experience with Linux-based operating systems on an enterprise-class server level.
• Ability to troubleshoot hardware such as NVMe GPUs Motherboards DIMM Modules etc.
• Demonstrate the ability to drive complex problems to resolution
• Excellent problem solving hardware management time management and interpersonal skills required
• Basic understanding of technologies such as OOB DNS DHCP TCP/IP VLANS SSH SCP PXE Switching Routing etc.
• Must be able to communicate at a level appropriate to the audience
• Bachelor or equivalent experience in Computer Information Systems (CIS) Management Information Systems (MIS) Computer Science (CS) or a related field.
• Experience using the ServiceNow platform preferred but not required
• A minimum of 2 years experience with Linux-based operating systems on an enterprise-class server level.
• Ability to troubleshoot hardware such as NVMe GPUs Motherboards DIMM Modules etc.
• Demonstrate the ability to drive complex problems to resolution
• Excellent problem solving hardware management time management and interpersonal skills required
• Basic understanding of technologies such as OOB DNS DHCP TCP/IP VLANS SSH SCP PXE Switching Routing etc.
• Must be able to communicate at a level appropriate to the audience
• Bachelor or equivalent experience in Computer Information Systems (CIS) Management Information Systems (MIS) Computer Science (CS) or a related field.
• Experience using the ServiceNow platform preferred but not required

As a Hardware Support Engineer of our Sydney-based Hardware Support Services team youll be part of growing and developing a team within the Australian region. You will also work with a global team of technically diverse engineers with the primary responsibility of ensuring that servers in need of repair are diagnosed and repaired as quickly as possible while maintaining a high standard of quality; this responsibility includes but is not limited to queue work goals projects and other growth opportunities.

What you get to do in this role

• Troubleshoot diagnose and coordinate repairs for complex hardware problems on enterprise-class servers and infrastructure.
• Work closely with hardware vendors to understand and solve problems as needed
• Work closely with your team and partner teams to help support the hardware break-fix process to overcome technical challenges
• Document new processes and procedures as needed

Qualifications :

To be successful in this role you have:

• A minimum of 2 years experience with Linux-based operating systems on an enterprise-class server level.
• Ability to troubleshoot hardware such as NVMe GPUs Motherboards DIMM Modules etc.
• Demonstrate the ability to drive complex problems to resolution
• Excellent problem solving hardware management time management and interpersonal skills required
• Basic understanding of technologies such as OOB DNS DHCP TCP/IP VLANS SSH SCP PXE Switching Routing etc.
• Must be able to communicate at a level appropriate to the audience
• Bachelor or equivalent experience in Computer Information Systems (CIS) Management Information Systems (MIS) Computer Science (CS) or a related field.
• Experience using the ServiceNow platform preferred but not required

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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