Assistant Reservation Manager
Assistant Reservation Manager
Posted on :
29-05-2025
Employer Active
1 Vacancy
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Job Description
The main responsibilities and tasks of this position are as listed below but not limited to these:
- Support the reservations team to ensure all key KPIs are met and maintained including conversion abandoned call rate and call quality assurance.
- Supporting & Handling Email Reservations
- Taking Internal & External calls follow LISTEN/LQA Standard
- Perfect Arrival Check
- Rate Loading
- Ensure travel agency commissions reservations sales conditions profile tracking and guest recognition is checked completed and updated accordingly
- Maintain high level of performance within the reservations guest experience including training and support for the reservations team and liaison with operational teams.
- As instructed by the Director of Reservation Sales maintain and update reservation systems with accurate tracking and rate information to all distribution channels.
- Ensure that a RevPRO culture is spread in the hotel through regular liaison with operational
- Manage rooming lists corporate bookings and crew blocks as required
- Travel Agent Commission Reconciliation
Qualifications :
- Minimum of 3 years of relevant experience in the reservations sales
- Strong working knowledge of CRS PMS TARS or distribution systems
- Results Orientated
- External and internal environment understanding
- Ability to work effectively and contribute in a team
- Great communication presentation and influencing skills
- Customer/Commercial focus
- Team support and development mindset for the team
- Multicultural awareness and able to work with people from diverse cultures
- Flexible and able to embrace and respond to change effectively
- Self-motivated and energetic
Additional Information :
Job Highlights
- Birthday Leave
- Discounted Room Rates across ACCOR Properties
- Duty Meals
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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