Assoc Mgr-Account Management
Assoc Mgr-Account Management
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Salary Not Disclosed
1 Vacancy
Job Description
Associate Managers in this role get to: Keep Management Updated: Relay vital information in the form of timely and accurate reports. Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs. Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations. Take the Lead: Monitor Work queues/e-mails as per defined sample plan and targets; report out any outage and take necessary action; perform RCA and take corrective actions for defects identified during monitoring; drive KPI improvement initiatives across program; focus on SLA to meet the client satisfaction; to be able to meet the Shrinkage and Attrition goal set by the company; to be self-motivated to involve in self and team development.
Qualifications :
- Experience in coaching and performance improvement.
- Understanding customer profiles in the gambling sector.
- Familiarity with the online gambling and sports betting industry including its regulatory framework.
- Ability to analyze metrics and implement process optimizations.
- Strong communication skills with Internal and External clients.
- Resilient under pressure and adept at multitasking.
- Skilled in aligning team performance with client-specific goals.
- Work in a fast-paced environment with dynamic changes.
- Strong analytical skills be able to interpret data identify trends and provide suggestions for improvements.
- Strong verbal and written communication skills; able to communicate in a clear constructive and professional manner.
Informacin adicional :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
