Healthy Ageing Service Access Partner

Healthy Ageing Service Access Partner

• Eltham locations with Hybrid Working options
• Competitive salary including salary packaging
• Permanent Full Time Position
  

Who are we
healthAbility as the name suggests plays a unique and valuable role in the health system. We work to address the root causes of vulnerability prevent disease and promote lifelong health outcomes empowering people in our community to live their best life.

Our role is also supporting people to self-manage long-term health conditions such as diabetes and mental health challenges with multidisciplinary teams delivering community-based programs in a comfortable setting. We also support people including older people and people with disability to stay living at home longer and to live well in their community.

Our broad range of primary health services care management and in home and community support services can be tailored to an individuals needs and with major hubs in Box Hill and Eltham these services can be delivered locally in the Eastern and North Eastern suburbs of Melbourne.

Why work with us
Although our clients are at the heart of what we do and we strive to positively impact our communities and those who need it most the wellbeing of our employees is just as important.

When joining healthAbilitys supportive kind caring and ethical culture you are welcomed by multi-disciplinary teams passionate about the health and wellbeing of clients and communities from prevention through to specialist care and passionate about continually learning and building on their areas of expertise. We embrace this passion and are values driven offering careers with meaning and environments that are flexible evolving creative and connected.

healthability is proud to be an equal opportunity promote a workplace that actively seeks to include welcome and value unique contributions of all people. This means we encourage Aboriginal and Torres Strait Islanders people with disabilities LGBTIQ and from culturally diverse backgrounds to apply for this job with age being no barrier.

The opportunity:
We are looking for a Healthy Ageing Service Access Partner to join our supportive and professional multidisciplinary teams in a full time capacity.

Responsibilities include but are not limited to;

• Providing quality care partnership services by embracing contemporary practices and ensuring compliance with Aged Care Quality standards.
• Communicate program and service offerings to new service participants.
• Explain service agreements including participant rights and responsibilities to support informed decision-making.
• Provide clear information on co-contributions fees budgets and service availability.
• Gather and document initial participant information based on individual needs eligibility and preferences; develop person-centred service plans in collaboration with participants or their nominated supporters.
• Coordinate the onboarding process including finalising service agreements and contracts.
• Liaise with and advocate to aged care providers and key internal and external stakeholders to support participant access to services.
• Ensure services are responsive and culturally appropriate to the diverse needs of participants and their carers.
• Conduct risk assessments collaboratively with participants and carers and implement strategies to address identified risks.
• Manage participant and carer complaints
• Travel within the community to meet with participants and attendance at promotional events is also required.

• Extensive experience working with older people and providing care management and coordination.
• Strong understanding and application of Consumer Directed Care (CDC) principles supporting participant choice and preference.
• Sound knowledge of specialist aged care services including support for Parkinsons and Dementia.
• Familiarity with aged care reforms including the transition to the Support at Home Program
• Understanding of the Aged Care Quality and Safety Standards the Aged Care Act and the Victorian Health Records Act.
• Knowledge of the Aged Care Single Assessment process including assessments for residential and permanent care services.
• Advanced skills in planning organization and time management.
• Strong interpersonal and communication skills with a demonstrated commitment to person-centred care.
• Experience working with vulnerable and special needs groups including people from CALD and/or Aboriginal and Torres Strait Islander communities.
• Working knowledge of program-specific operational manuals and compliance requirements.

Please apply here by submitting a cover letter addressing the key selection criteria with your CV. Thank you for your time and interest and please note only shortlisted applicants will be contacted directly.
Any enquiries can be made to May Hassan at

See the video to hear from our employees why this opportunity is much more than a job and how healthAbility offers careers with meaning.