Residential Property Administrator - The May
Residential Property Administrator - The May
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Job Description
The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech sports entertainment real estate startups and more. Were united by our culture a drive to find a better way that fuels our commitment to our clients our community and our team members. We believe in and build inclusive workplaces where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job its about having the opportunity to become the best version of yourself.
About Bedrock
Bedrock is an award-winning real estate developer focused on comprehensive city building initiatives in Detroit and Cleveland. Its work includes creating iconic cityscapes rehabilitating historic properties and making space for the communityall with the philosophy to operate for more than profit.
Since 2011 Bedrock has invested and committed more than $7.5 billion to develop and restore more than 140 properties totaling over 21 million square feet of office retail residential hospitality industrial data centers and parking. In 2024 Bedrock was named one of the worldsMost Innovative Companiesby Fast Company.
For additional information about Bedrock please visitor connect with us onFacebookInstagramLinkedInandX.
Position Summary
The Residential Property Administrator supports the efficient management of Bedrocks Downtown Cleveland residential community The May by handling administrative duties resident relations maintenance coordination and additional operational support for the Property Management team.
Essential Functions
Maintain confidentiality while relaying information to the Property Manager.
Prepare reports presentations correspondence and related documents.
Serve as a liaison to tenants/residents ensuring quality service and satisfaction.
Coordinate tenant/resident relations including move-ins move-outs and communication of building updates.
Maintain and organize shared electronic files tenant/vendor records and contact lists.
Assist with service contract coordination and purchase order preparation.
Manage and monitor work order requests logs and reports.
Oversee environmental services engineering and on-site security as needed.
Create and manage rent letters reconciliations and invoices for tenants/residents.
Schedule meetings reserve conference rooms and coordinate conference calls.
Coordinate loading dock access and issue tenant/vendor badges.
Monitor and order supplies and snacks.
Ensure certificates of insurance are current and on file for all tenants and vendors.
Schedule and oversee environmental services and engineering support and coverage.
Perform other duties as assigned.
Key Competencies
Communication: Conveys ideas clearly; adapts messaging to audience; listens actively; fosters collaboration and trust.
Planning & Organization: Prioritizes tasks effectively; manages time and resources; adapts to shifting priorities; executes with attention to detail.
Problem Solving: Analyzes and resolves issues using critical thinking; remains adaptable and solution-focused; escalates when appropriate.
Living Our Culture & Ethics: Acts with integrity; promotes inclusivity and accountability; aligns actions with organizational values; upholds compliance.
Technical Skills: Applies relevant technical and industry knowledge; seeks ongoing development; contributes to team success through innovation and expertise.
Position Qualifications
Strong organizational skills with attention to detail.
Effective multitasking and time management abilities.
Maintains confidentiality with integrity and discretion.
Strong written and verbal communication skills.
Ability to handle basic problem-solving within established guidelines.
Interpersonal skills for resolving conflict and building relationships.
Working knowledge of property management practices is a plus.
Position Requirements
Minimum of 1 year of relevant work experience required.
At least 1 year of administrative experience is required.
High school diploma or GED is required; Associates or Bachelors degree preferred.
Prior technical experience or real estate knowledge is preferred.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.
Disclaimer
This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore the company may exercise its employment-at-will rights at any time.
Bedrock is an equal-opportunity employer.
The Company is an Equal Employment Opportunity employer and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team The Pulse at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
