Manager - Customer Service
Manager - Customer Service
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Job Description
Were hiring a Customer Service Manager to lead a high-performing team delivering critical support to our customers across ANZ. Based in Sydney Brisbane or Melbourne youll oversee three Team Leaders and a large frontline team focused on transaction processingincluding open orders and related operations.
Youll bring strategic oversight fresh thinking and operational excellence to a fast-paced high-volume environment. This is a career-defining opportunity for a people-first leader who thrives on process improvement loves solving problems and can inspire teams through clarity and purpose.
What youll do
Lead a large-scale team manage and coach 3 Team Leaders with a combined team of 25 across core customer transactions.
Drive operational improvement challenge current processes streamline service delivery and lead change initiatives.
Balance strategy and action guide team direction while jumping in on big issues and supporting day-to-day leadership.
Collaborate cross-functionally work closely with Sales PMO Distribution Centre Kit Room and Ops to drive outcomes.
Grow into future leadership work closely with senior leaders and position yourself for broader leadership opportunities.
Oversee third-party operations manage vendor relationships including offshore processing support.
Who you are
Experienced in high-volume service background in industries like insurance finance or call centers where urgency and accuracy are critical.
A strategic thinker able to step back and improve how things work across teams and systems.
A culture builder known for creating engaged high-performing teams that love what they do.
Change-ready and resilient comfortable leading transformation gaining buy-in and navigating complexity.
An excellent communicator able to manage stakeholder expectations lead through influence and bring people on the journey.
Why join us
Create real impact support life-changing surgeries by keeping customer operations running smoothly.
Advance your career step into a key leadership role with clear pathways for progression.
Lead transformation improve service boost efficiency and shape the future of our customer experience.
Thrive in a purpose-driven team join a passionate group that values people performance and making a difference.
Enjoy flexibility and support hybrid-friendly culture professional development and meaningful benefits from day one.
Sound like you Apply today and take the next step in your leadership journey.
Travel Percentage: 10%Required Experience:
Manager
Employment Type
Full-Time
