Customer Service Manager
Customer Service Manager
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Job Description
JOIN MILWAUKEE ELECTRONICS 70 YEARS OF INNOVATION & EXCELLENCE
COMPANY OVERVIEW
Milwaukee Electronics is a leading provider of innovative manufacturing solutions combining decades of experience with cutting-edge technology to deliver superior results. Our mission is to empower businesses with tailored solutions enabling growth and success in an ever-evolving market. With a strong emphasis on collaboration quality and customer satisfaction we are committed to driving innovation and shaping the future of manufacturing.
SUMMARY
The Customer Service Manager is a key leadership role responsible for delivering an exceptional customer experience across the full customer lifecyclefrom quoting and order placement through manufacturing delivery and issue resolution. This individual leads a team of customer service representatives and champions a culture of responsiveness professionalism and customer-first thinking.
By aligning people processes and systems the Customer Service Manager ensures that Milwaukee Electronics and its Screaming Circuits division maintain a strong reputation for being communicative competent and solution-focused. This role requires close collaboration across functional teams to advocate for customer needs ensure product outcomes align with expectations and continuously drive improvements in service delivery.
This Role May Be a Fit for You If You:
- Are passionate about building strong customer relationships and designing systems that make service better.
- Enjoy leading mentoring and inspiring teams to grow both individually and collectively.
- Communicate clearly and confidentlyinternally and externallyespecially when navigating complex or technical topics.
- Have strong business judgment and the ability to balance empathy with financial and operational priorities.
- Value authentic relationship-building and thrive on representing your company and team with pride.
LOCATION
This position is based at our Canby OR facility. Regular travel is required ranging between 2550% for customer visits events and company representation.
KEY RESPONSIBILITIES
Team Leadership
- Ensure the team is properly staffed trained and supported to deliver high-level customer service.
- Provide daily coaching performance feedback and clear expectations.
- Prepare the team for process or organizational changes ensuring readiness to support both internal teams and external customers.
- Implement and uphold standardized processes that align with our brand and elevate the customer experience.
Functional Management
- Oversee timely and accurate responses to customer inquiries and issues.
- Use data and feedback to monitor team performance advocate for internal process changes and drive service improvements.
- Ensure that customer communications are consistently documented tracked and acted upon.
Brand & Customer Representation
- Serve as a visible and trusted face of Milwaukee Electronics and Screaming Circuits.
- Attend customer meetings industry events and internal leadership sessions as needed.
- Strengthen business relationships and leverage interactions to create new opportunities for sales and program management teams.
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position manages both hourly and exempt-level staff within the Customer Service function.
QUALIFICATIONS
Education & Experience
- Minimum 7 years of leadership experience with at least 5 years in a customer service management role.
- Experience in electronics manufacturing or a related industry is preferred.
- Background in working with or as a customer to EMS/PCBA services is a plus.
- Proven progression of responsibilities in prior roles.
Skills & Competencies
- Strong interpersonal skills with a demonstrated ability to lead teams and manage complex relationships.
- Comfortable delivering training and communicating with a wide range of internal and external stakeholders.
- Sound decision-making with the ability to balance relationship-building and operational effectiveness.
Language Skills
- Able to interpret technical documents respond to customer inquiries and communicate effectively with executives clients and cross-functional teams.
Mathematical & Analytical Skills
- Proficient in applying ratios percentages and statistical principles to analyze data and improve outcomes.
Problem Solving & Reasoning
- Strong ability to analyze challenges collect relevant data and develop actionable insights in both abstract and practical scenarios.
Physical Requirements
- Must be able to talk and listen in both office and noisy environments (e.g. manufacturing floors).
- Occasional lifting (up to 25 lbs.) computer work phone use and local travel are required.
Work Environment
- This role operates in a combination of office settings manufacturing environments and off-site venues (e.g. customer locations conferences).
- Candidates must be comfortable navigating varying conditions including noise levels and temperature fluctuations.
MILWAUKEE ELECTRONICS IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or age. If you are an individual with a disability and need a reasonable accommodation in the application or hiring process please contact Human Resources at or
For more information about our commitment to equal employment opportunity please see this government poster: Know Your Rights: Workplace Discrimination is Illegal U.S. Equal Employment Opportunity Commission ().
Because this job has access to controlled technology we must comply with ITAR. Any job offers will be contingent on verification that the candidate is a U.S. person (i.e. U.S. citizen U.S. nationals lawful permanent resident or individual granted asylum/refugee status in the U.S.) or can otherwise satisfy ITAR compliance requirements. If applicable if an individual is not a U.S. person our policy is to not take the extra step of seeking approval from the federal government for that person to work in this position.
Upon hire the successful candidate must present acceptable proof of identity and current authorization to work in the U.S. as required on Form I-9. We do not provide sponsorship support for employment-based visas such as H-1B.
Required Experience:
Manager
Employment Type
Full-Time
