Manager, Innovation and Service Development

• Based at our Melbourne Burwood Campus hybrid work arrangements
• Full-time and fixed term for 2 years
• HEW 8 $114231 - $% Superannuation (pro rata part time)

Why work with us

Deakin is a Victorian university with a global impact. We are agile and innovative and committed to making a positive impact through our excellence in education and research and the contributions we make to the wider community.

TheHealth Consumers Centre (the Centre) isa part of the Deakin Institute for Health Centre aims to enable and improve the engagement of communities and people with lived experience within health and related sectors. We advocate for high-quality engagement as standard practice. We contribute to building the trust evidence systems skills and confidence needed to ensure this work leads to meaningful influence and lasting impact.

As Manager Innovation and Service Development for the Health Consumers Centre you will:

• Contribute to growing and diversifying the funding base through consultancy fee-for-service activities (with government health services research institutes NGOs) research grants philanthropy membership models and strategic partnerships.
• Lead the development of new service offerings and packages in response to emerging needs and opportunities.
• Coordinate the development of proposals including gathering inputs drafting content and managing timelines in partnership with the Business Development team.
• Manage and optimise systems and tools such as Smartsheet to support business pipeline management stakeholder engagement project management process efficiency and inform routine monitoring and periodic reporting.
• Lead the collaborative development of critical systems platforms infrastructure policies processes and tools to support consumer and community engagement practice in line with the Centres strategic priorities.

In a typical day/week you will:

• Proactively engage with diverse stakeholders analyse complex issues evaluate multiple options and negotiate effectively while valuing and integrating a range of perspectives.
• Evaluate progress adapt to changing priorities and overcome obstacles to deliver high-quality outcomes.
• Leading strategic projects to develop and improve the platforms systems and tools that support the Centres engagement practice and operations
• Foster collaboration by integrating diverse perspectives forming ethical mutually beneficial partnerships and building shared goals to exchange knowledge and co-create solutions

To be successful youll have:

• Post-graduate qualifications and experience in working with people across the health and related sectors to develop research and/or consultancy service funding proposals or an equivalent combination of relevant experience and/or education and/or training.
• A track record of successful business development and stakeholder engagement including securing funding through consultancy grants philanthropy or partnerships in sectors such as government health or research.
• Proven ability to design and implement service offerings including experience with costing models pricing strategies and coordinating proposal development for a range of funding sources.
• Sound knowledge of the health funding landscape (research government NGO-initiated) and assessment of research and/or consultancy proposal quality and competitiveness.
• Well-developed communication advocacy negotiation and relationship management skills including the ability to liaise with academics and colleagues at all levels and advocacy for the Centre the Institute for Health Transformation and the Facultys capabilities.

Heres how to apply:

Please submit your updated resume along with a brief cover letter outlining your relevant skills and experience by clicking the Apply button.

For a confidential discussion regarding this role please contact Alison Coughlan (Senior Manager IHT Health Consumer Centre) via email at

For a copy of the position description please see below:PD-Manager Innovation and Service

Are You Ready

Deakin is a Victorian university with a global impact. We are an agile dynamic and innovative university committed to making a positive impact through our excellence in education research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive thriving culture will ensure that people choose to come and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people and people of all abilities cultures sexual orientation and genders.