Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Terelion part of Sandvik Mining and Rock Solutions in Irving TX is looking for a Customer Service Representative
Terelion is a global company servicing the Mining & Construction business. We operate in multiple geographies providing premium Rotary drill bits DTH and RPS tools knowledge and expertise to achieve customer goals. The key to the companys success is our innovative employees. Terelion offers an exciting and fast paced work environment attractive benefits and competitive pay. If youre looking to invest in your career development Terelion is the right place for you. Come join our team!
Key performance areas
As a Customer Service Representative (CSR) you will be responsible for
- Processing customer orders bills and accounts and applications initiating maintenance and termination of accounts
- Providing new and existing customers with the best possible service in relation to billing inquiries suggestions and complaints
- Handling customer telephone queries aiming to clarify orient and direct detected problems toward a solution
- Providing timely responses to customer inquiries by telephone and/or email consistent with service and quality standards
- Troubleshooting and resolving customer complaints
- Acting as first point of contact for customers from enquiry to order / cash collection
- Working closely with the sales team and supporting them to achieve sales objectives and improving sales efficiency and customer satisfaction
Your profile
An associate degree or equivalent experience of at least ten years in Customer Service roles related to sales with strong communication skills work in a structured manner and ability to multi-task. Experience working in SAP platform will be an added plus.
Benefits
A comprehensive total compensation package including a competitive benefits package of life health dental and disability insurance paid time off paid holidays and a 401(k)-retirement savings plan. In addition we provide opportunities for professional development and training as well as opportunities for career advancement.
How to apply
For immediate consideration please apply online at to the Customer Service Representative role.
Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law. Any applicant who because of a disability needs accommodation or assistance in completing an application or at any time during the application process should contact HR Support at Sandvik also provides reasonable accommodation to employees with disabilities consistent with its obligations under the law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
