Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Customer Service Representative plays a critical role in managing customer accounts regional logistics inventory and operations to ensure a seamless order-to-cash process. This position also supports the execution of strategic initiatives such as the Dual Brand Initiative while embodying the Form-on spirit of simple fast transparent. The role requires strong collaboration with sales teams supply chain contacts and internal stakeholders contributing to the growth of market share and enhancing the overall customer experience. This will be a full-time on-site position.
Key Responsibilities
- Manage the complete order-to-cash process including order entry pricing invoicing delivery coordination complaint resolution and compliance with EU/US sanctions regulations.
- Act as the primary customer contact handling inquiries account maintenance returns and documentation using smartCRM and other digital tools.
- Collaborate with sales representatives on quotations pricing alignment delivery schedules and customer relationship development.
- Oversee regional inventory and warehouse operations ensuring stock accuracy backorder resolution and efficient material flow across Form-on locations.
- Support purchasing activities including creating and managing buyback offers and commitments processing related transactions and coordinating with supply partners.
- Lead and support the execution of the Dual Brand Initiative by contributing to go-to-market strategies sales channel coordination and market share growth.
- Identify and implement improvements in logistics warehousing and order processing to enhance operational efficiency and service quality.
- Contribute to the design management and continuous improvement of the Form-on marketplace platform.
- Support product management and development efforts providing input on formwork and scaffolding solutions based on market needs and customer feedback.
- Promote a culture of simplicity speed and transparency by actively living the Form-on spirit and embodying the we-Journey values (we-Feel we-Think we-Do) in collaboration across the Umdasch Group.
Qualifications :
- 1-4 years of experience in customer service logistics or supply chain coordination.
- Strong organizational and interpersonal skills with a proactive customer-focused approach.
- Proficiency in MS Office ERP/order processing systems and collaboration platforms (e.g. MS Teams).
- Familiarity with compliance requirements logistics regulations and order management tools such as smartCRM.
- Ability to work both independently and as part of a cross-functional multicultural team.
Additional Information :
Form-on USA offers terrific career opportunities competitive compensation comprehensive benefits including medical dental vision Flexible Spending Account company paid life insurance supplemental voluntary term life insurance 401k retirement plan (Roth and Non-Roth) short-term disability AFLAC policies paid time off (sick/personal vacation floating holiday and company paid holidays) and an exciting opportunity to join as a member of Form-ons team.
Form-On USA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
If you are interested and have a strong competitive drive positive attitude a desire to learn and grow from your experiences then this is your opportunity to make an immediate difference.
Please submit your resume and apply now.
External candidates must be authorized to work for any employer in the USA.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
