Customer Success Manager
Customer Success Manager
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Job Description
About Karomia
Karomia is a fast-growing B2B SaaS company on a mission to help organizations tackle their sustainability compliance challenges and make the world a greener place. Our platform empowers businesses to streamline ESG reporting allowing sustainability managers to focus on driving real sustainable impact. So we start living in balance with our planet asap.
Our headquarters are at Wintercircus in Ghent a dynamic hub for the most promising and innovative start-ups. Here youll join a vibrant community of forward-thinkers and change-makers.
At Karomia were a team with big ambitions dedicated to our customers and eager to make a difference.
Discover more about us on our website
Tasks
- Act as the primary point of contact for a portfolio of clients guiding them through onboarding and product adoption.
- Develop and maintain strong long-term relationships with clients ensuring their continued success with the Karomia platform.
- Conduct regular check-ins product reviews and success planning sessions to ensure client satisfaction.
- Proactively identify opportunities to upsell additional features or services based on client needs.
- Collaborate with the product and development team by relaying customer feedback to enhance the platform.
- Create and deliver client training materials best practices guides and webinars.
- Track and analyze key metrics to monitor client performance and identify areas for improvement.
Requirements
- Experience: 3 years in a customer success or account management role ideally in a B2B SaaS environment or as a consultant working on ESG related projects with clients.
- Customer-Centric: Passionate about helping clients succeed and skilled at building trust-based relationships.
- Problem-Solver: Creative thinker with a solution-oriented mindset.
- Tech Savvy: Comfortable with CRM tools (Hubspot) Intercom and SaaS technologies.
- Self-Motivated: Ability to work independently prioritize tasks and drive initiatives in a fast-paced environment.
- Language Skills: Fluent in English Dutch (must) and French (nice to have).
Benefits
- Competitive salary
- Flexibility to work remotely and at our Ghent-based office
- Opportunities for career growth within a rapidly growing company
- Collaborative and innovative team culture
- Access to ongoing professional development and training
Ready to join us soon Were excited to have you!
Employment Type
Full Time
