Desktop Support Engineer
Desktop Support Engineer
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the Company
Excis Compliance is a global IT leader committed to providing a seamless IT experience for our clients workforce. We value professionalism and strive to create a tech-enabled workplace.
About the Role
The Desktop Technician will provide day to day localremote desktop support receive inbound calls answer questions troubleshoot and document steps performed to resolve challenges with hardware software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix fault diagnosis and resolution.
We do not sponsor any visa or work permit. Therefore candidates must have legal working permits themselves.
Responsbilities but not limited to:
- Be the IT Hero: Resolve hardware/software issues for Windows Mac and Linux systems.
- Keep Things Moving: Manage IT setups for meeting rooms printers mobile devices (iOS/Android) and VIP users.
- Team Up: Work with global IT teams to escalate and resolve complex technical challenges.
- Hands-On Support: Reboot servers run diagnostics and assist with infrastructure projects.
- Prevent Fires: Proactively maintain systems to avoid downtim
Requirements
Qualifications
- At least 1 to 2 years of experience of IT support.
- Well-mannered communication skills with a great attitude
- Legally able to work in the Philippines without any sponsorship for full-time job.
Experienced a Desktop Support Engineer in Sydney(On-site)
Education
Experience: Minimum of 2 years in IT troubleshooting and a good soft communication skills
Employment Type
Full Time
