Desktop Support Engineer (Onsite) - Contract
Desktop Support Engineer (Onsite) - Contract
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Job Description
Contract Details:
Length: 24 months (Fixed-term Contract)
Location: Onsite Crawley
We are seeking an experienced Desktop Support Engineer to provide handson support for our enduser technology environment and associated field devices. You will work as part of a friendly and professional team supporting a range of technologies including Microsoft productivity suite desktop/laptop hardware client-installed applications meeting rooms and video conferencing equipment.
What Youll Be Doing:
- Provide technical support for aligned enduser technology platforms
- Act as a subject matter expert in supported platforms
- Deliver facetoface support to maintain the enduser environment
- Ensure incidents and requests are logged tracked and resolved in line with agreed SLAs
- Communicate clearly with customers colleagues and 3rdparty suppliers
- Support monthly security patching and resolve any vulnerabilities promptly
Qualifications :
What Were Looking For:
- Proven experience in Desktop / EndUser Support
- Strong knowledge of Microsoft productivity tools and desktop/laptop hardware
- Ability to work effectively in a customerfacing environment
- Excellent troubleshooting and communication skills
- Relevant technical certifications (desirable)
Measures of Success:
- Service Levels: Meeting agreed availability and response time metrics
- Expertise: Maintaining appropriate technical certifications
- Feedback: Positive customer satisfaction survey results
Additional Information :
At Telefonica Tech we believe inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you with us and feel you belong.
We encourage applications from a wide range of individuals irrespective of: age disability gender gender reassignment marriage and civil partnership pregnancy and maternity race religion or beliefs and sexual orientation.
We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
