Dispatch & Fulfillment Executive
Dispatch & Fulfillment Executive
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Job Description
Our client a well-established distributor and retailer of consumer electronics and home appliances with a strong regional presence is looking for a Fulfillment Officer to join their warehouse team in Ruiru.
This role is critical in ensuring the accurate efficient and timely fulfillment of customer orders across both retail and e-commerce channels. The ideal candidate will bring strong operational leadership a hands-on approach to process improvement and the ability to lead high-performing warehouse teams.
Key Responsibilities
1. Outbound Operations Management
Oversee daily outbound processes: order waving picking staging loading and dispatch.
Ensure daily targets are met in line with SLAs and customer expectations.
2. Order Waving & Picking
Plan order processing based on delivery schedules and resource availability.
Generate work orders and supervise picking activities resolving stock or system discrepancies.
Monitor and analyze picking data for continuous improvement.
3. Staging & Dispatch Preparation
Organize staging areas and verify order accuracy before loading.
Maintain logical order flow and space utilization.
4. Loading & Dispatch Execution
Supervise safe accurate loading of goods.
Confirm dispatch readiness through documentation and manifest checks.
Ensure timely departure and handle dispatch-related queries.
5. Team Supervision & Development
Lead outbound supervisors pickers and loaders.
Allocate tasks monitor performance and provide coaching and feedback.
6. Performance & Process Optimization
Track KPIs such as OTIF order accuracy and dispatch timelines.
Recommend improvements to boost fulfillment efficiency.
7. Health Safety & Compliance
Enforce warehouse safety standards and adherence to internal policies.
Requirements
Qualifications & Experience
Bachelor s degree in Supply Chain Logistics or related field preferred.
At least 5 years experience in warehouse order fulfillment operations.
Strong working knowledge of WMS systems.
Excellent organizational problem-solving and leadership skills.
Ability to work in a fast-paced deadline-driven environment.
Strong interpersonal and communication skills.
Bachelor s degree in business administration, Commerce or Economics Professional Accounting certification (CPA, ACCA) Experience in maintaining books using ERP systems. Minimum 2 years experience in retail business/supermarkets. Experience in preparing financial reports. Capable of meeting tight deadlines and working at odd hours including weekends.
Education
Bachelor s degree in business administration, Commerce or Economics
Employment Type
Full Time
