Guest Service Supervisor - Boulder

Position Summary
The Guest Service Supervisor is responsible for overseeing the daily operation of the Guest Service team assist with managing guest inquires and the guest services team. The Guest Service Supervisor will act as key point of contact for staff and guests. This position reports to the Guest Services Manager.

The budgeted pay range for this position is $22.00 to $26.40 per hour.

Job Posting Deadline
Applications for this position will be accepted until June 22 2025.

Essential Job Functions/Key Job Responsibilities
    Train new Guest Service employees on hotel processes and procedures while acting as a support for questions
    Assist front desk supervisor in cross training employees when needed
    Ensure Rooms Division Leadership is aware of the guests comments and/or complaints
    Assist the Front Office Manager with payroll and scheduling
    Report all accidents to Guest Services Manager Director of Rooms and General Manager immediately and complete appropriate paperwork
    Oversee inventory and replenishment of vehicle supplies
    Oversee regular maintenance of oil and brake fluids tire pressure swapping of ski and bike racks
    Point of contact with Audi dealership regarding Audi Experience vehicles and assist guests with Audi Experience waiver signature
    Comply with all policies and procedures for Limelight Hotels Guest Services Department and Aspen One
    Assist in emergency and security procedures as directed by management
    Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels permit
    Other duties as assigned

Qualifications :

Education & Experience Requirements
    Must be over 18 years of age
    A valid drivers license is required
    High School Diploma or high school equivalent required
    3 year of guest/customer service skills preferred
    2 years of management experience preferred

Knowledge Skills & Abilities
    Proficient knowledge of industry trends and best practices
    Proficient knowledge in company policies and procedures
    Detailed knowledge of internal processes workflows and decision-making protocols
    Skills in leading a team providing direction and motivating employees to reach their goals
    Proficiency in planning managing and executing projects within scope and deadlines
    Skill in assigning tasks and responsibilities to team members based on their strengths
    Ability to solve complex issues and find solutions in challenging situations
    Follows all safety policies and procedures and exercises caution when working
    Ability to work in collaboration with others to achieve team goals
    Ability to make informed decisions quickly considering both short-term and long-term impacts
    Ability to handle difficult customer interactions and ensure high levels of satisfaction
    Ability to manage multiple priorities and projects simultaneously without sacrificing quality

Additional Information :

Work Environment & Physical Demands 
    Ability to reach crouch kneel see hear sit drive a shuttle/car for extended periods of time; squat kneel and bend
    Regularly work/drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces
    Must be able to frequently lift push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position but no more than 50)

Job Benefits 
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
    Health Dental and Vision Insurance Programs
    Flexible Spending Account Programs
    Life Insurance Programs
    Paid Time Off Programs
    Paid Leave Programs
    401(k) Savings Plan
    Employee Ski Pass and Dependent Ski Passes 
    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at .         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Companys benefits and other compensation visit One participates in E-Verify.

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