Senior Vice President â Shared Delivery
Senior Vice President â Shared Delivery
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Job Description
The Senior Vice President Shared Delivery is responsible for the strategy execution and ongoing management of our large Global Shared Delivery Organization spanning across multiple locations/countries.
- Location Specifics: Candidates can be based in the Philippines Europe or India.
- Language requirement: Fluent English is essential
- Work Arrangement: Remote - Some travel required & flexibility regarding working pattern required to cover the global scope
In this role you will lead a highly efficient organization with cost effective scale and flexibility governance and delivery excellence ensuring performance outcomes employee engagement and client satisfaction measured through a defined set of operating metrics including internal and external satisfaction.
Key responsibilities:
Strategic Leadership: Develop and execute a strategic plan aligned with business goals collaborating with cross-functional teams like Technology Finance and Transformation.
Team Management: Lead and develop a global high-performing talent acquisition team covering sourcing marketing screening onboarding and administration.
Operational Excellence: Optimize geographic footprint ensure well-managed local environments and align operations with both local and global organizational culture.
Performance & Development: Set clear goals hold leaders accountable coach VPs and managers and ensure robust performance management and feedback systems.
Client Partnership: Build strong relationships with internal and external clients respond to business trends and ensure high satisfaction levels through effective communication and service recovery.
Innovation & Improvement: Lead initiatives to drive productivity service quality continuous improvement and the use of tools and tech innovations.
Data & Metrics: Monitor and act on KPIs dashboards scorecards and other analytics to inform strategy transformation and resource optimization.
Governance & Planning: Manage team budgets workforce plans capacity engagement and documentation to ensure efficient and effective service delivery.
Qualifications :
Education & Experience: Bachelors degree preferred with extensive experience leading Shared Services in complex global organizations (800 employees across multiple geographies).
Leadership Capability: Proven ability to develop leaders and manage large-scale operations with inclusive leadership and cultural awareness.
BPO/RPO Expertise: Successful track record in large complex BPO environments (RPO desirable) leveraging advanced technologies and systems.
Transformation & Change: Demonstrated success driving change and transformation programs with a strong focus on client satisfaction.
Communication & Influence: Excellent interpersonal communication facilitation and conflict resolution skills able to engage effectively across all business levels.
Analytical & Management Skills: Strong in analytics project and change management and process optimization.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
