Lead Software Engineer - Site Reliability
Lead Software Engineer - Site Reliability
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Job Description
Key Responsibilities
Technical Leadership: Provide strategic technical direction and mentorship to DBRE and engineering teams. Drive best practices in database architecture observability and reliability engineering.
Database Architecture & Reliability: Design and implement scalable fault-tolerant database systems. Lead optimization efforts across multiple database platforms to ensure uptime performance and resilience.
Infrastructure as Code & Automation: Architect and build robust automation pipelines for database provisioning upgrades backups and disaster recovery using tools like Terraform Ansible or Kubernetes Operators.
Cloud-Native & Kubernetes Expertise: Define and implement strategies for running databases on Kubernetes (e.g. via Vitess CrunchyData or KubeDB). Champion adoption of operators Helm charts and CI/CD for DB deployments.
Incident Management & RCA: Own and lead complex incident investigations blameless postmortems and deep root cause analysis. Drive systemic fixes and reliability improvements.
Observability & Capacity Planning: Define SLOs/SLIs for database systems. Lead initiatives to build and maintain robust observability using Prometheus Grafana Datadog or equivalent tools.
Security and Governance: Establish and enforce security controls data access policies and compliance procedures. Lead security reviews and collaborate closely with compliance and infosec teams.
Cross-Team Collaboration: Serve as a subject matter expert and collaborate with product platform and SRE teams to influence technical direction and architectural decisions related to data infrastructure.
Qualifications :
Technical Skills & Experience
Extensive hands-on experience of 7-12 Years with relational databases (e.g. MySQL PostgreSQL SQL Server) and distributed NoSQL systems (e.g. Cassandra MongoDB DynamoDB).
Proven track record of designing and operating databases in large-scale cloud-native environments (AWS GCP Azure).
Strong programming skills in Python Go or Bash for building infrastructure tooling and automation frameworks.
Expertise with Infrastructure as Code (Terraform Helm Ansible) and Kubernetes for managing production database systems.
Deep knowledge of database replication clustering backup/restore and failover techniques.
Advanced experience with observability tooling (Prometheus Grafana Datadog New Relic) for monitoring distributed databases.
Strong communication skills and ability to influence across teams and levels.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
