Senior Product Manager - Small Business Banking
Senior Product Manager - Small Business Banking
Posted on :
28-05-2025
Employer Active
1 Vacancy
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Job Description
Join a Challenger
Being a traditional bank just isnt our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options and we challenge ourselves and our teams to creatively transform whats possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If youre not afraid of taking on big challenges and redefining the future you belong with us. Youll get to work with people who will encourage you to reach new heights. We like to keep things fun ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 670000 people acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks wholly-owned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$125 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples lives. Our customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.
Purpose of Job
Reporting to the Group Product Manager the Senior Product Manager SBB will play a key role in driving Equitable Banks Small Business Banking (SBB) roadmap. This role is responsible for building and scaling high-impact digital products and services that meet the unique needs of small business customers. Working cross-functionally with engineering operations design and compliance teams this individual will lead the end-to-end product lifecycle bringing modern small business banking experiences to life.
The ideal candidate has strong product instincts understands how to work with both ambiguity and complexity and has a customer-first mindset. While prior experience in small business banking is preferred it is not required.
The Work!
- Lead the development and delivery of the SBB product roadmap aligned with business goals customer needs and long-term vision
- Define and launch digital products across areas such as invoicing payments cards cash management and integrations (e.g. accounting platforms)
- Translate strategic initiatives and customer feedback into clearly scoped product requirements epics and user stories
- Collaborate with operations and compliance teams to ensure all experiences align with internal controls and regulatory needs
- Partner with engineering and design to deliver clean scalable and intuitive customer journeys
- Prioritize and manage product backlogs for ongoing enhancements bug fixes and feature rollouts
- Ensure always-on availability and performance of the SBB platform in alignment with EQ Banks 24/7 digital banking model
- Conduct customer discovery user interviews and competitive analysis to inform decisions
- Manage vendor relationships and evaluate partnerships that extend value for small business customers
- Coordinate with internal stakeholders (CX marketing legal etc.) to support product launches and change management activities
- Monitor product metrics adoption rates and customer satisfaction to inform continuous improvements
- Facilitate day-to-day problem solving and drive resolution on product or technical blockers
- Represent the SBB product team in scrum ceremonies and cross-functional planning sessions
Lets Talk About You!
- Have 5 years of product management experience
- Have 2 years of banking/finance/fintech experience in delivering digital products in an agile environment
- Experience with small business or commercial banking products is a plus but not required
- Familiarity with APIs core banking systems and third-party integrations (e.g. accounting payment processors)
- Demonstrated success delivering customer-facing digital products end-to-end
- Ability to manage cross-functional stakeholders and influence without direct authority
- Excellent written and verbal communication skills
- Proven ability to make decisions with data and customer insights
- Comfortable operating in fast-paced and ambiguous environments
- Post-secondary degree in business technology or a related field
- Experience in fintech or a Canadian financial institution is an asset
- Highly organized with strong attention to detail
- Ability to balance long-term strategy with near-term delivery
What we offer For full-time permanent roles
Competitive discretionary bonus
Market leading RRSP match program
Medical dental vision life and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Annual professional development allowance and a comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Banks additional office space located at 2200-25 Ontario Street Toronto ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and perspectives. In tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We cant wait to get to know you!
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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