Student Experience Assistant

Position: Student Experience Assistant

Location: Conestoga College Various Campuses (as assigned; may be eligible to work at other locations as needed)

Reports to: Student Experience Associate; or in their absence the Student Experience Coordinator

Time Requirement: Up to 20 hours per week (some evenings and weekends may be required)

Hourly Wage: $21.15

Revised: May 2025

Company Overview

Conestoga Students Incorporated (CSI) was founded in 1973 and is the official student association representing more than 21000 students at all Conestoga College campuses. All full-time fee-paying students are the owners and customers of CSI and we are dedicated to serving the students to the best of our ability.

CSIs mission is to enhance student satisfaction and success by providing a variety of student services at a cost justified by the results. To achieve this mission we are working to ensure students have access to skills development.

Why Join Us

CSI is a team of enthusiastic individuals ready to assist students in their academic and professional ventures. CSI is committed to supporting its team members every step of the way through active coaching and opportunities to develop the necessary skills for all professional fields.

• CSIs student employees also have access to:
• Competitive Wages
• Paid Sick Days
• Paid time off to observe culturally significant events
• Discounts at our food services outlets
• Employee engagement activities

Position Overview

The Student Experience Assistants enhance the student experience by assisting in in the planning coordination and execution of student events clubs programming and other engagement opportunities. While this position involves administrative and logistical support Student Experience Assistants are also responsible for leading and participating in dynamic student-centered activities. A high level of customer service and empathy is expected in this role; Student Experience Assistants must remain respectful courteous and professional at all times when engaging with our student members.

This position reports directly to the Student Experience Associates and/or Coordinators. In carrying out the duties of this position a great deal of autonomy is exercised with a final overview by the Student Experience Associate. It is also important that the Clubs & Events Representative works closely with the Student Experience Associate to ensure that they are up to date on the basic overall operations of CSIs services. In all activities it is crucial that the Student Experience Assistant recognizes that service to students is a top priority.

You will learn to:

• Navigate various student-focused service and collaborative situations using interpersonal skills critical thinking strategies and relevant negotiation and conflict resolution skills to ensure a professional and positive customer care
• Address common coordination and team-based challenges related to planning and supporting club activities student events and campus engagement initiatives
• Utilize technology and tools for communication collaboration information management and feedback collection to support the successful execution of student life programming
• Plan and execute small-to mid-scale events and club related activities to meet organizational and/or client needs
• Propose strategies that support intercultural awareness and inclusivity to ensure events and club initiatives are welcoming and relevant to Conestogas diverse student population
• Contribute to the promotion and marketing of clubs events and engagement opportunities using a variety of communication methods
• Promote event and club information through a variety of methods to meet established objectives

Duties and Responsibilities

• Assist with the execution of student activities events and programming to ensure students are involved engaged and informed
• Perform event-related duties and tasks as assigned to ensure a seamless execution of events (tasks vary per event but could include any combination of set-up tear-down food service cash handling face-to-face interaction with students assisting entertainers & vendors acting as a stagehand and other duties as assigned)
  
• Distribute prizes and Frosh Kits and assist in the setup and tear-down of such distribution events
• Organize and track inventory including ordering shelving etc.
• Serve our primary stakeholders our students in a professional and respectful manner at all times providing overall excellent customer service
• Ensure that all tasks are completed effectively and efficiently while abiding by any health & safety guidelines/requirements
• Work well with others contributing to a cohesive Events team
• Attend mandatory monthly staff meetings and all CSI related training days
• Other duties as assigned
• Assist with planning Clubs Days throughout the academic year to provide clubs with opportunities to promote their club and recruit members
• Intake and processing of clubs expense forms
• Assist with on-campus setup and tear-down of Leadership Conference and Clubs Days as needed (depending on ability to operate on campus)
• Assist with the execution of on- and off-campus student activities events and programming to ensure students are involved engaged and informed
• Perform event-related duties and tasks as assigned to ensure a seamless execution of events (tasks vary per event but could include any combination of: set-up tear-down food service cash handling face-to-face interaction with students assisting entertainers & vendors acting as a stagehand and other duties as assigned)
• Frequently lifting and moving objects of up to 50 lbs
• Distribute prizes and Frosh Kits and assist in the setup and tear-down of such distribution events

Qualifications

• Must be enrolled full-time at Conestoga College and be a fee-paying student
• Candidates must also be able to demonstrate the following:
• Understanding of CSIs services
• Comprehension of instructions and information relating to CSIs services
• Customer service skills
• student eligibility
• All students in this position must:
• Be in a full-time degree diploma or certificate program at Conestoga College
• Maintain a full-time course load. Part-time studies may be allowed for students who are registered with Accessibility Services and require a reduced load
• For Spring term positions (May to August) students must be returning to full-time studies in the Fall term in order to be eligible.
• Have a valid Social Insurance Number

International students must:

• Hold a valid Canadian study permit that allows on-campus employment
• Adhere to all requirements stated on their study permit
• Adhere to all Canadian student visa requirements

Working Conditions

Physical Demands

This position will spend long hours sitting and using office equipment and computers which can cause muscle strain. Long hours will also be spent standing walking and lifting/carrying objects of up to 50 lbs.

Environmental conditions

This position performs work primarily in a busy open area office and is faced with frequent interruptions and meetings with others on a regular basis. Occasional travel between campuses may be required. Some work may be required after office hours and on weekends. some responsibilities may take place outdoors depending on the nature and timing of events and weather conditions.

Sensory Demands

This position will require long periods of intense concentration in the face of frequent distractions. The incumbent must also spend long hours on the computer entering information which requires visual focus attention to detail and high levels of accuracy. This position will at times be subject to loud noises and bright lights.

Mental Demands

This position will be expected to manage and meet multiple competing deadlines. The incumbent must also be able to deal with a wide variety of people on various issues.

How to Apply

Application Materials

To have your application considered you must prepare the following Application Materials:

• A resume letter or audio/video recording that provides the following information:
  • Why you are interested in this position
  • What skills and/or experiences you have that you feel would be helpful in this position
  • Whether you are willing and able to perform work at other campuses
• Your schedule of availability for work shifts

Instructions

If you are interested in this opportunity please review the company website and apply through Bamboo HR at providing all of the above Application you are an international student please also provide a copy of your Study Permit allowing for on-campus employment during the upcoming academic term.

Accessibility Diversity & Inclusion

Conestoga Students Inc. is committed to providing equal opportunity for employment without regard to any prohibited ground of discrimination. If you anticipate any need for accommodations for disabilities in the process of applying interviewing or working please feel free to let us know as soon as possible and at any time so that we are most equipped to provide a barrier-free experience.