Administrative Specialist II Exams
Administrative Specialist II Exams
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$ 39671 - 69426
1 Vacancy
Job Description
Description of Work
The North Carolina Department of Revenue is accepting applications for an Administrative Specialist II in the Examination Division. This position works out of Raleigh Headquarters and is hybrid remote.
The Administrative Specialist II in Central Exams serves as a first point of contact for taxpayers. This position provides timely and accurate customer service and resolves and researches issues.
Primary responsibilities include:
High call volume customer service in response to select audit projects
Process individual income tax returns
Data entry in spreadsheets and databases
Account research
Respond to telephone calls and correspondence received from taxpayers and their representatives which includes resolving tax issues and problemsKnowledge Skills and Abilities / Competencies
Demonstrated experience using spreadsheet and word-processing software Demonstrated ability to communicate effectively with a variety of stakeholders Demonstrated ability to work independently
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See for details.
High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.Supplemental and Contact Information
- The North Carolina Department of Revenue is committed to excellence in tax administration ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits competitive pay professional development and career advancement. Our dedicated team provides accurate information achieves high compliance and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race color gender national origin religion age disability or political affiliation.The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. Tax compliance is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes cover letters and reference information but these items will not be used for screening for qualifying credit.Please make sure the application is completed in full. See Resume or See Attachment will NOT be accepted.Applicants eligible for veterans preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQs information on the website. If you are still experiencing technical issues with your application please call the NeoGov Help Line at .
If you have general questions about the application process you may contact Human Resources at or. Individuals with disabilities requiring disability-related accommodations in the interview process please call the agency ADA Administrator at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
