Client Operations Analyst
Client Operations Analyst
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Job Description
About the Role:
Grade Level (for internal use):
09Position Summary
As a Client Operations Analyst DMaaS Operations you will be a core member of the team responsible for the day-to-day execution of client-specific data workflows including critical processes for reference data pricing and security master operations. You will serve as the first line of support for issue resolution exception handling and SLA tracking requiring a strong analytical mindset operational discipline and a client-first approach. This role offers a unique opportunity to work in a client-facing capacity while developing deep expertise in data operations within a global financial services organization.
Key Responsibilities:
- Process vendor data files accurately and efficiently per SOPs.
- Investigate and resolve data exceptions and discrepancies promptly.
- Support daily operational tasks and workflows of the DMaaS team.
- Address client queries and resolve issues within agreed timelines.
- Prepare data and assist in generating client and internal reports.
- Perform data validation in line with SOPs and governance standards.
- Ensure compliance with internal controls and regulatory requirements.
- Support audits and escalate potential risks when necessary.
- Compile data for operational metrics client SLAs and dashboards.
- Assist with basic data analysis to identify trends or anomalies.
- Collaborate with team members and support new hire onboarding.
- Participate in meetings training sessions and documentation updates.
- Use internal platforms effectively and provide feedback on tools.
- Identify inefficiencies and contribute to automation initiatives.
- Support innovation and continuous improvement efforts.
- Maintain high accuracy and timeliness in all deliverables.
- Meet or exceed KPIs and SLAs consistently.
- Demonstrate accountability in service delivery and client support.
What Were Looking For
Basic Required Qualifications
- Bachelors degree in finance Business Economics Computer Science or a related field.
- 15 years of experience in data operations managed services or financial market operations.
- Proficiency in Excel SQL JIRA or other workflow tools.
- Exposure to financial data domains like pricing or reference data.
Soft Skills:
Strong written and verbal communication.
Demonstrates ownership and follow-through on tasks.
Collaborative and adaptable in a global matrixed team environment.
Strong time management and ability to prioritize multiple workflows.
Additional Preferred Qualifications
Exposure to scripting (Python) or visualization tools (Power BI).
Understanding of corporate actions ESG market data vendors are a plus.
Soft Skills:
Process-oriented and detail-focused.
Curious and open to continuous learning.
Capable of analyzing data trends and offering insights.
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) PDMGDV202.1 - Middle Professional Tier I (EEO Job Group) SWP Priority Ratings - (Strategic Workforce Planning)
Required Experience:
IC
Employment Type
Full-Time
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