Housing Case Worker - Recovery

Do you have an understanding of diverse backgrounds and cultures Are you able to develop goal-oriented plans and finding solutions to challenges faced by clients The Mustard Seed is seeking a Housing Case Worker.

Reporting to the Recovery Supervisor the Housing Case Worker is a member of a multidisciplinary team on a transitional housing program. The program consists of a 1-year transitional housing program with recovery-oriented systems of care available to clients. There will be an emphasis on skill development for independent living in areas such as financial literacy employment and connection to long-term/post program community based-supports such as mental and physical health social and recreational programs cultural supports and others. The role of Housing Case Worker is to support clients with instrumental activities of daily living and developing goal-oriented plans. The Housing Case Worker will help identify social activities for clients as well as opportunities to volunteer or engage in other meaningful activities. Additional responsibilities include ensuring the physical emotional social and spiritual well-being of the clients in the program by working collaboratively with their support systems to encourage client independence community engagement and housing stability.

Employment Type: Full-time Fixed Term until March 31 2026
Schedule: Tuesday to Saturday from 7:00 a.m. to 3:30 p.m.
Reports to: Recovery Supervisor
City: Calgary AB
Number of Positions to Fill: 1
RFR#: 1397

MAJOR DUTIES AND RESPONSIBILITIES

• Connecting with clients on an on-going basis to assist in securing permanent long-term housing.
• Build rapport with clients to support achievement of goals identified in their goal plans.
• Connecting with clients on an on-going basis to ensure that their daily needs are met.
• Provide an open and welcoming environment for clients to share their housing concerns and address clients housing needs.
• Connecting with clients on an on-going basis to assist in building skills of daily living.
• Collaborating with internal Mustard Seed services to ensure the client receives wrap around supports.
• Wellness checks to be conducted every 24 hours; or as required; Provide first aid as needed.
• Documenting client interactions referrals progress and any change in behaviour.
• Completing incident reports and daily logs in a timely manner.
• Welcoming and supporting volunteers and students.
• Conducting security rounds once per hour.
• Bring forward identified client risks or issues to supervisor and colleagues to identify action plan.
• Support Property Management Advocates and Clinicians as needed.
• Hosting events and groups; Engaging in intentional interactions with clients to build rapport and foster community.
• Contributing to the development and implementation of new groups as assigned.
• Supporting the Recovery Supervisor as needed.

MINIMUM QUALIFICATIONS AND SKILLS

• Diploma or an undergraduate degree in related field.
• Minimum of 1 year of experience working with marginalized individuals.
• Strong communication skills and ability to work within a cross-functional team.
• The ability to interact with a variety of individuals.
• Strong administrative and computer skills.
• Conflict resolution skills and ability to manage residents in crisis situations.
• A passion to be part of ending homelessness in Alberta.
• Commitment to maintaining strict confidentiality of client information and adherence to privacy policies and procedures.

WORKING CONDITIONS

• As The Mustard Seed is a Christian ministry we require our employees sign an agreement indicating that they will respect and not detract from our Statement of Faith.
• The role involves lifting standing and walking as necessary to perform job responsibilities effectively.
• Successful completion of essential job functions will require moderate physical exertion.
• The position requires moderate to high mental effort to carry out essential job functions including providing information resolving discrepancies and responding to highly intense situations.
• The position involves working with clients facing challenging circumstances requiring emotional resilience and the ability to handle stressful situations with professionalism and empathy.
• Employees are to be aware that many of our clients may experience difficulties or impairment at times which could result in them uttering threats discriminatory statements and other insults at your person. This may in a raised voice or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
  • Training on how to respond is provided but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed
• As The Mustard Seed is a Christian ministry we require our employees to agree to respect and not detract from The Mustard Seeds Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest however only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our careers page to see more job opportunities.