Community Specialist (German)
Community Specialist (German)
Posted on :
28-05-2025
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1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Community Specialist for their Lisbon office.
Position: Community Specialist
Location: Lisbon Portugal
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Focus on achieving key performance indicators such as first-time resolution operational efficiency and service quality.
- Take full ownership of tasks showing a high level of commitment while delivering exceptional support to stakeholders and internal teams.
- Identify opportunities for operational improvements and process enhancements working effectively in a fast-paced environment.
- Resolve client or partner issues using creative problem-solving techniques process analysis and by identifying opportunities for increased efficiency.
- Communicate clearly and effectively understanding client sentiment and addressing concerns in a timely professional and empathetic manner.
- Provide accurate and friendly support for inquiries related to channel performance analytics and technical issues.
- Act as an internal consultant by sharing insights and collaborating with cross-functional teams to support product and service enhancements.
REQUIREMENTS:
- Native/fluent in German (C2) both oral and written. Fluent in English (at least B2 level)
- Minimum of 1 year of experience in customer service or client support preferably in a contact center or fast-paced environment.
- Strong attention to detail and ability to manage multiple tasks or projects simultaneously.
- Background or familiarity with digital advertising media planning social media campaigns or related areas is a plus.
- Technologically savvy with a good understanding of internet technologies software tools and Microsoft Office applications (especially PowerPoint and Excel).
- Excellent written and verbal communication skills with the ability to adapt tone and messaging based on the audience.
- Comfortable speaking to both small groups and larger audiences as needed.
- Strong analytical and critical thinking abilities with a proactive approach to identifying and solving problems.
- Adaptable and comfortable working in a dynamic ever-changing work environment.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Relocation allowance and assistance
Employment Type
Full Time
Key Skills
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