Reservations Agent
Reservations Agent
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Job Description
Who we are looking for
We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the companys amazing future growth and development opportunities. Someone who loves working as part of a team who embodies integrity and compassion can adapt to change in a fast-paced environment enjoys exploring new things beyond the tried and tested and is driven by success.
What will you do
- To handle all guest inquiries and deliver up-to-standard service
- To perform and respond for accurately processing reservations with details checking availability and confirming the booking in the reservations system
- To provide excellent customer service following the Hotels standards in all emails and phone calls
- To raise and communicate with the team and other departments for any special guest arrangement and request
- To familiarize the information on the Hotels facilities amenities service and standard
- To follow and implement the hotels strategies
- To perform any other ad hoc tasks reports and duties assigned by the supervisor
- To work on shift and be flexible about working on weekends or public holidays
Qualifications :
Knowledge and skills
- Degree or above education qualification in Hotel Management Business Administration or related field
- 2 -3 years experience in the same position
- Fluent in English and Mandarin
- Proficiency in Microsoft Office software: Word Excel and PowerPoint
- Knowledge of Opera Cloud is an advantage
Additional Information :
We offer
- Superior remuneration and benefits
- Medical benefits
- Annual bonus
- Travel benefits
- F&B discounts
- Inclusive workspace
- Flexibility at the workplace
- Fast growth opportunities
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
