Patient Access Registrar
Patient Access Registrar
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Salary Not Disclosed
1 Vacancy
Job Description
Why ThedaCare
Living A Life Inspired!
Our new vision at ThedaCare is bold ambitious and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care lower costs and a healthier future for our patients our families our communities and our world.
At ThedaCare our team members are empowered to be the catalyst of change through our values of compassion excellence leadership innovation and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development accessible and transparent leadership and a commitment to work/life balance. If youre interested in joining a health care system that is changing the face of care and well-being in our community we encourage you to explore a future with ThedaCare.
Benefits with a whole-person approach to wellness
- Lifestyle Engagement
- e.g. health coaches relaxation rooms health focused apps (Wonder Ripple) mental health support
- Access & Affordability
- e.g. minimal or zero copays team member cost sharing premiums daycare
Summary :
The Patient Access Registrar performs admitting duties for patients admitted for services at ThedaCare. Meets the mission and goals of ThedaCare and regulatory compliance requirements. Works within the policies and processes as they are being performed across ThedaCare.Job Description:
KEY ACCOUNTABILITIES:
Assigns accurate MRNs completes medical necessity/compliance checks provides proper patient instructions collects insurance information receives and processes physician orders and utilizes overlay tools while providing excellent customer service as measured by Press Ganey.
Operates the telephone switchboard to relay incoming outgoing and interoffice calls as applicable. Adheres to ThedaCare policies and provides excellent customer service in interactions with the appropriate level of compassion. Is accountable for point-of-service goals as assigned.
Utilizes quality auditing and reporting systems to ensure accounts are accurate and complete. Conducts audits of accounts and ensures forms are complete accurate and timely to meet audit standards.
Performs pre-registration of patient accounts prior to patient visits including inbound and outbound calling to obtain demographic insurance and other patient information including patient financial liabilities and collecting point-of-service collections past due balances and bad debt. Provides information to the patient/representative or may create and process payment plan options.
Explains general consent for treatment forms to the patient/guarantor/legal guardian and obtains necessary signatures. Explains and distributes patient education documents.
Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code. Enters benefit data to support point-of service collections and billing processes to assist with a clean claim rate.
Screens medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare. Distributes and documents other forms and pamphlets.
Performs other duties as assigned including answering the phones at other facilities.
QUALIFICATIONS:
High School diploma or GED preferred
Must be 18 years of age
PHYSICAL DEMANDS:
Ability to move freely (standing stooping walking bending pushing and pulling) and lift up to a maximum of fifty (50) pounds without assistance
Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties
WORK ENVIRONMENT:
Climate controlled office setting with daily movement throughout the facility
Interaction with department members and other healthcare providers
Position requires compliance with department specific competencies.
Scheduled Weekly Hours:
36Scheduled FTE:
0.9Location:
ThedaCare Regional Medical Center - Neenah - NeenahWisconsinOvertime Exempt:
NoEmployment Type
Full-Time
