Communication Technology Systems Administrator
Communication Technology Systems Administrator
Posted on :
27-05-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 74954 - 91611
Vacancy
1 Vacancy
Posted on :
27-05-2025
Job Description
Communication Technology Systems Administrator
The Communication Technology Systems Administrator supports primarily our Shoreview and Anoka locations and is responsible for ensuring that all communication and technology processes are in place to support the safety of patients and crews during air medical transports. The Communication Technology Systems Administrator ensures the functionality and maintenance of communication systems and other critical infrastructure including dispatch software communication equipment tracking systems and Computer-Aided Dispatch (CAD) platforms. The position works closely with technical teams and vendors to troubleshoot and implement solutions while contributing to the optimization of resources. Embraces and lives out Life Link IIIs mission and values.
This hybrid position reports to the Director of Technology Operations and is based at our Shoreview MN administrative offices with travel to other bases as needed.
Key Responsibilities:
Technology Support and Maintenance
- Ensures all communication technology is functioning correctly and efficiently including dispatch software communication equipment such as radios phones tracking systems (GPS) PTT
- Responds promptly to technical issues and diagnoses root causes
- Escalates complex or high-impact issues to vendors or the Director of Technology Operations
- Plans tests and implements software updates upgrades and security for critical systems with minimal disruption to operations
- Schedules and performs preventative maintenance on equipment
- Provides technical assistance and guidance including troubleshooting user-level issues and assisting with system navigation
- Maintains accurate configuration records network diagrams and inventory of all supported technologies
- Documents all system changes and support resolutions for tracking and auditing purposes
- Participates in the development testing and execution of disaster recovery and backup procedures for critical technology systems
Vendor Relationship Management
- Builds and maintains relationships with vendors to ensure the timely delivery of services and products
- Serves as the primary point of contact for communication systems vendors and service providers
- Ensures vendors follow applicable compliance standards including HIPAA and other regulations
- Provides clear and timely updates to leadership and stakeholders on vendor-related activities and statuses
Interdepartmental Collaboration
- Works collaboratively with IT team members and department leaders to troubleshoot and resolve technical issues
- Participates in interdepartmental meetings and contributes to the planning and execution of new technology initiatives
- Contributes to interdepartmental teams to improve system optimization
Other Essential Duties
- Conveys technical information clearly and concisely to both technical and non-technical users
- Approaches issues with a logical analytical and solution-oriented mindset
- Comfortable working in a dynamic environment with shifting priorities and unexpected challenges
- Provides calm and responsive support to end-users during high-stress situations
- Treats every technical issue as an opportunity to improve the users experience
- Works independently to manage workload while aligning team objectives
- Attends meetings as required
Duties to support departmental goals as assigned
Minimum Requirements:
- Three years of experience supporting maintaining and troubleshooting communication systems such as radio dispatch 911 infrastructure and GPS tracking
- Trained and/or certified to configure and maintain Computer Aided Dispatch systems and related software
- Working knowledge of Information Technologies and Networking Systems
- Familiarity with systems integration and user support in a mission-critical 24/7 environment
- Excellent problem-solving skills and attention to detail
- Ability to work collaboratively in a team environment
- Strong communication skills both verbal and written for documentation and end-user interaction
- A valid drivers license and ability to drive to Life Link III bases
Preferred Qualifications:
- Associates degree in Information Technology Computer Science Telecommunications or a closely related field
- Bachelors Degree preferably in Information Technology Telecommunications Systems Engineering or related field
- 3-5 years of experience supporting technology systems in a public safety communication environment
- Previous experience working with vendors and contractors for system upgrades implementation and ongoing support
- Experience in managing software programs
- Experience with specific software platforms such as Flight Vector or other CAD platforms FV Ops Complete Flight or other flight operations platforms
- Experience with Avtech Emergency Response Platforms emergency/public safety communications voice logging/recording and radio consoles
What We Offer:
- Compensation: Annual salary of $74954 - $91611 depending on experience
- Insurance starting the first of the month after date of hire:
- Medical Insurance through Health Partners
- Dental Insurance through Health Partners
- Vision Insurance through VSP
- Flexible Spending Account
- Health Savings (HSA) on qualified plans plus an employer match
- Employer Matching Retirement Plan
- Competitive Paid Time Off to foster a work/life balance
- Life and AD&D insurance
- Short- and Long-Term Disability Insurance
- Critical Illness insurance
- Accident insurance
- Annual Professional Development Fund
Compliance/HIPAA:Must perform work in the manner prescribed by documented work process in order to ensure compliance with all rules and regulations accreditation standards and laws that apply specifically work processes that involve billing practices for avoiding activities that constitute fraud and abuse.
Employment Status Requirements:Life Link III does not sponsor employment visas of any kind. As a pre-condition of employment all applicants must be authorized to work in the United States.
Life Link III is committed to creating an inclusive workplace where all individuals are treated with respect and dignity. We are an Equal Employment Opportunity (EEO) employer and believe in providing equal employment opportunities to all employees and applicants without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information veteran status marital or family status status with regard to public assistance or any other characteristic protected by federal state or local laws.
Our commitment to an equitable workplace extends to all aspects of employment including recruitment hiring promotions transfers training working conditions compensation benefits and termination. We are dedicated to maintaining a workplace that is free of discrimination harassment and retaliation and where all individuals can thrive professionally.
If you require any accommodations to apply or participate in our hiring process please contact Life Link III human resources.
Our commitment to an equitable workplace extends to all aspects of employment including recruitment hiring promotions transfers training working conditions compensation benefits and termination. We are dedicated to maintaining a workplace that is free of discrimination harassment and retaliation and where all individuals can thrive professionally.
If you require any accommodations to apply or participate in our hiring process please contact Life Link III human resources.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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