Senior Executive
Senior Executive
Posted on :
27-05-2025
Employer Active
1 Vacancy
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Job Description
Job Description
Basis Aws SAP (1.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT) rejected resolutions / Reopen Cases (2.) To achieve KPI targets follow defined processes and adhere to ITIL delivery & quality standards regulatory requirements and company policies. (3.) To attend customer call/chats/mails and resolve tickets within agreed SLA of ticket volume and time. (4.) To maintain high login Efficiency (Availability) for customers document identified risks issues mitigation plans and support in execution of BCP/DR plans (5.) To work on value adding activities such Knowledge base update & self development
Basis Aws SAP (1.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT) rejected resolutions / Reopen Cases (2.) To achieve KPI targets follow defined processes and adhere to ITIL delivery & quality standards regulatory requirements and company policies. (3.) To attend customer call/chats/mails and resolve tickets within agreed SLA of ticket volume and time. (4.) To maintain high login Efficiency (Availability) for customers document identified risks issues mitigation plans and support in execution of BCP/DR plans (5.) To work on value adding activities such Knowledge base update & self development
Required Experience:
Senior IC
Employment Type
Full Time
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